Just to complete this thread - went back again to them this morning; bit of fiddling and it now works - don't know what the problem was. I would say the shop staff were excellent - and their English phone help was also pretty impressive! Thanks for all the tips and help here!
Thanks - yes done all of that..and it's a single Sim. The guy in the shop set it all up...what I find weird is that I'm connected to internet...but not to a wifi network and so my laptop can't see anything!
Thanks Stuart...that does sound logical but I've gone to the site numerous times and all the instructions indicate to select the network....but the network isn't showing...
Thanks...that's what I've been doing but neither the phone or laptop can see the network.....tho the mobile is connected to the internet...but not to Wi-Fi ....
