I’m not sure, I’m with Citi too, I think they will sell the retail to another bank and we will be transferred. I think I will jump out before, it probably will take some time but it seems like a mess, they are not telling customers anything concrete.
Have Same problem with Citi, since Citi is going to exit Thailand, I’m migrating to Kasikorn, seems to be the easiest and most modern bank to work with.