I got this together with my Covid extension last time at MTT. I just checked but the online booking site is still not available. Or did I miss something?
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Answer summary
The online booking system for visa extensions in Thailand is currently not functioning, and users must physically queue to handle visa matters. Depending on entry type, applicants need to visit MTT for those on visa exempt and CW for those on a tourist visa.
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Benjamin ******
The online system is (STILL) not working. You'll have to queue up. You'll go to MTT if you entered on a visa exempt, and go to CW if you entered on a tourist visa