Answered6 months ago

Why is my visa data not available on the Thai immigration online system after renewing my passport?

Visa Data Issues 90 Day Reporting Passport Renewal Thai Immigration System TM30 Address Updates Online Immigration Challenges

Ian *****

asked Apr 27, 2026

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Been using the online immigration system since it became available with about a 30% success rate but this year I renewed my passport and had visa transferred across to new pp .... today while attempting to do my 2nd 90 day report (2nd since new pp) it tells me no data available) ..... do they nmly automatically update this site with pp renewal ??

Answer summary

A user expressed frustration over the Thai immigration online system's failure to show their visa data following a passport renewal, despite past successful reports. They questioned whether the system automatically updates with passport renewals. Commenters offered suggestions, including searching with the old passport number and concerns about the reliability of the website. The discussion highlighted ongoing issues with the online system, including mixed success rates and potential glitches following updates or changes to personal information.

12 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Peter *******

The answer is search the system using your old passport number that will show all the correct data, then before you submit change to the new passport number, hey presto, like magic it works

6 months ago

Jake *********

My success is closer to 10%. No idea why. The data I enter is identical every time, but it comes back REJECTED most of the time. Just not always. Go figure, huh?

6 months ago

Ian *****

I hear you ..... years back they had an officer who was constantly sorted it out for me (after the new site upgrade and it all went wrong) by calling bkk but then they moved the help desk inside the detention centre compound (no public access) 🤣🤣🤣 anyway I always give it a try just for laughs but never hold my hopes up ....other friends have no issues at all ..... go figure. The problem is that once there's a glitch there,s nobody capable of fixing it ...... installation, setting up no issue but sourcing an issue .......good luck

6 months ago

Ian *****

Thanks for the quick replies and yes, same site I always use .... however over the years its been pretty much a hit and miss process for me ... initially it worked great, then they revised the site years back and its been hit n miss since .....its not a biggy, even my main office can't sort it out and tell me to contact bkk ....🤣 but of late its been working ok so just wondering if this latest glitch is because I renewed pp or just the standard " not working this week"

6 months ago

Barath *******

Ian May print screen, each time it's approved.

6 months ago

Ian *****

Barath Faust Thanks, Yes I understand how it works when it works ..... but read my first question again.

6 months ago

Ian ********

Did you do the first report with new passport in person at IO

6 months ago

Ian *****

Ian Carman Yes

6 months ago

Ian *****

Yes

6 months ago

John **********

@Ian ****

are you using the same address that immigration holds for you via the most recent TM30? If you've stayed in a hotel or similar they will have filed one which can cause issues

6 months ago