Answered2 years ago
Why am I experiencing payment failures on the Thai eVisa site with my debit card?
Input my debit card info and 1st try the e visa site logged me out, then I logged in again and try payment 2nd time and got a payment failure as shown in snapshot. Anyone knows what is going on?
Answer summary
The user encountered issues while trying to process a payment on the Thai e-visa site with a debit card, leading to a logout and payment failure. Commenters suggest that using a traditional credit card (Visa or Mastercard) may be necessary, as debit cards sometimes face issues concerning international transactions. Other users share their experiences, including the possibility that the user's financial institution may block transactions or that different cards may perform better. Some also recommend adjusting phone settings to view all payment options.
8 repliesnewest first
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Tofuotaku *****
OPi definitely reached out to my debit and credit card company, they both said no restriction or limit on my card
Steve *******
Turn your phone sideways to see more options. This happened to me too and I couldn't see the option to go back and pay for my first application until I turned my phone sideways.
Nongnuch ********
I reckon you need to use a "real" credit card, not a "debit card". so it's either Visacard or Mastercard. And you need to have payments in Asia (and elsewhere, it depends) unlocked prior for this card to work
Phil ******
@Tofuotaku ****
could be you used a foreign card and its been blocked. Contact your financial institution
Pygo ********
My debit card is always causing me trouble (not even accepted in Thailand) when I had problems in the UK, all I have to do is phone the helpline and after only 45 minutes I get to speak to someone in India I can't even understand...simple!
Joyce ************
I had the same problem, tried my other cards and 3rd try was accepted. 1st was credit card, 2nd was debit, 3rd was debit card from another bank 🤔
Damien ***********
Could be blocked by your financial institution
Chris *******
try a credit card
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