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What should I do if I can't proceed to payment on my visa application?

Thailand visa application payment issues mobile vs desktop visa embassies technical issues

Jun 13, 2025

5 days ago

Anonymous *************

ORIGINAL POSTER

I've filled up my application and am trying to proceed to payment. But I can't? 

I've already highlighted the application as seen on the 1st screen shot. And the big yellow "proceed to payment" doesn't have any  responses.

Yes I've tried restarting the browser in fact, I switched to chrome but it's all the same.

Any possible solutions or what have I missed? Thank you.

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TLDR : Answer Summary

The user is experiencing difficulties proceeding to payment after completing their visa application due to a non-responsive payment button. Various commenters suggest solutions, primarily advocating for using a desktop computer instead of a mobile device, as the website is not optimized for mobile viewing. Other tips include switching the mobile browser to desktop mode, turning the phone sideways, and navigating the website carefully, especially on desktop where scrolling may be awkward.

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Henrik *****

When posting a question, ALWAYS write which Embassy.

4 days ago

Trikker **********

Sometimes it helps me if turn phone/tablet from horizontal to vertical, else I find a computer/laptop to finish it

4 days ago

John *********

Don’t use a mobile 🤦🏻‍♀️

5 days ago

Elías ********

The payment is not designed to be made trhu a mobile device.

5 days ago

Adam ***********

I had this issue, even on desktop... The website is not good. You need to scroll a bit, click the plus on the app listing, and then scroll to the right (on desktop) in a somewhat weird way as there is no scroll bar. Likely still easier on desktop though than mobile. You could try "desktop mode" on a mobile browser though too maybe.

5 days ago

Anonymous ******************

Try using chrome browser or use a laptop.

5 days ago

Wannikea *********

Website isn't optimized for mobile, you can see the overlay, choose desktop site in your browser.

5 days ago

Wannikea *********

Which embassy are you applying through?

5 days ago

Adam *******

There sometimes an a rectangle option in the top left of the address bar, press that then the three dots at the bottom right and there should be an option to request desktop website. Not saying it will work but it might.

5 days ago

Steve *******

Turn your phone sideways.

5 days ago

Dnatjugweme ************

Why don't you try using a computer? I don't even understand how one can send such an application on a mobile phone.

I'm not sure whether it will solve your issue, but it's obvious from your screenshots that this website is not optimized for mobile devices.

5 days ago

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Dnatjugweme ************

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