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What should I do if I keep getting a payment failed pop-up message?

payment issues online transactions browser compatibility VPN problems credit card issues 3D security in Thailand

Mar 17, 2025

a year ago

ORIGINAL POSTER

getting this payment failed pop-up message every time, I'ts so frustrating can anyone help me with this problem?

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TLDR : Answer Summary

Users have reported experiencing 'payment failed' messages for various reasons. Suggested solutions include trying a different web browser, disabling VPNs, ensuring a travel notice is set up for the payment card, using a laptop instead of mobile devices, and experimenting with different credit cards as some might not be compatible with Thailand's 3D security system.

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Franciszek *********

Had a similar issue. Use a different browser, FF worked for me.

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Joey ********

i had the same problem and learned it could be any number of things. for me, i turned off my VPN and then it worked.

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Kirstin *******

Also, make sure you have a travel notice set up for the particular card you're using, if it's required.

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Donna ******

If you're on a phone or tablet, use a laptop.

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Wannikea *********

You can also try a different browser

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Brandon ************

Not uncommon. Just keep trying different cards to pay until one works. Many cards are not compatible with the 3D security that Thailand uses.

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Anonymous ******************

Its normal.

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Anonymous ******************

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