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What should I do if my payment for a Thai visa application keeps failing on the website?

Jun 15, 2025
a month ago
For the last 4 hours, I have tried to pay for my application via the website. But it keeps saying " payment failed or cancelled." Now there is nothing wrong with my cards and I also tried numerous browsers and even cleaned out my cache. I have no idea what to do from here. I have heard people online say it took them 3 days before the website would accept their payment. Does anyone have any idea how I can resolve this issue? Thank you.
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TLDR : Answer Summary
The user is experiencing repeated failures in processing a payment for their visa application online, despite having checked their cards and browser settings. Community comments suggest possible solutions, such as contacting the bank to check for blocks on international transactions, ensuring the credit card is set up for payments processed outside their country (especially in Hong Kong), and trying different payment methods, as others had success using alternative cards.
Gavin *******
I’ve been trying for the past 4 days to get my payment to go through. I’m now standing outside the embassy in Hanoi with no luck. Let me know if you figure anything out!
Dnatjugweme ************
@Gavin ******
I have paid a visa fee on this very website 4 days ago without any problem.
Anonymous *************
ORIGINAL POSTER
@Gavin ******
still no luck here my friend. Did you explain the situation to the embassy? What country are you from? I am from Australia.
Gavin *******
Anonymous participant update! And no luck here. I’m hoping the payment portal is back open and fixed in a couple hours 🤞
Dnatjugweme ************
@Gavin ******
I've had that page numerous times. That did not prevent me from paying the visa fee.
Gavin *******
@Dnatjugweme ***********
hmmm thanks for letting me know. I had only ever gotten it that one time. I wonder what the hold up is.
Dnatjugweme ************
@Gavin ******
I've had it twice when filling out the forms. I cleared the cache of my browser and it helped (but it may have been just a coincidence, since the error page disappeared on subsequent occasions without me doing anything). I've had it again later when checking the status of my applications. In this case I did not clear the cache, just waited, and the error page disappeared.
Anonymous *************
ORIGINAL POSTER
@Gavin ******
update. That page didn't pop up for me. Just the same payment failed or cancelled bs. No idea why it works for some and not for others.
Dnatjugweme ************
Participant(e) anonyme Again, call your bank. This is typical. There is no guarantee that it will solve your issue, but try at least. Again, I've had a similar issue when booking a flight. It never happened before and I regularly pay for all sorts of expenses in multiple countries. My personal banker first said "no, not possible, there's no block" and contacted me again half an hour later as she had identified the issue. There was some kind of block, that wasn't apparent first, but she lifted the block and for some reason insisted that I contact her once I am done, since she wanted to set it back up.
Gavin *******
Anonymous participant that was the first and only time it did for me.
Anonymous *************
ORIGINAL POSTER
@Gavin ******
so there really is something wrong with it? I haven't seen that page. Maybe I will try to pay again to see if that page pops up.
Anonymous ******************
I had same issue with one of my cards. I tried with other card and it worked
Anonymous *************
ORIGINAL POSTER
Anonymous participant 364 I tried all of my cards and none of them worked. Not sure where to go from here.
Anonymous ******************
Anonymous participant call your bank. Doesn’t sound like you’ve tried that.
Mark *******
make sure you set your CC to allow payment at Hong Kong ( for US payments). Payment is processed outside of your country most likely. i had the same issue
Anonymous *************
ORIGINAL POSTER
@Mark ******
I use my cars overseas all the time in numerous countries. Do tou think it could still be a problem?
Dnatjugweme ************
Participant(e) anonyme YES IT COULD. Just contact your bank. There's no certainty, but it could well be the issue you are encountering. Give it a try, instead of waiting.
Mark *******
yes it could. i used few Credit Cards and all failed. finally i used debit card from Charles Schwab and it worked for me
Dnatjugweme ************
Contact your bank. Recently I could not pay a JAL flight, because there was a block on such transactions.
Anonymous *************
ORIGINAL POSTER
@Dnatjugweme ***********
I use my cards overseas all the time in numerous countries. I don't think that would be the problem.
Dnatjugweme ************
Participant(e) anonyme So do I, but this specific transaction was blocked, for whatever reason. No issue whatsoever with the Thai e-visa fees BTW.
Peter *********
Your bank might be blocking it.
John *********
Which country are you applying from and what device are you using?
Anonymous *************
ORIGINAL POSTER
@John ********
I'm apply from Hanoi in Vietnam and I'm using my laptop. Actually I have two laptops and neither work.
Anonymous ******************
Anonymous participant that's strange try again tomorrow' it's probably on their side
Anonymous *************
ORIGINAL POSTER
Anonymous participant 565 tried again this morning and it is still the same. What can I do?