What Should You Do If You Encounter Errors When Filing the Online 90-Day Report in Thailand?

May 5, 2020
5 years ago
Johan ********
ORIGINAL POSTER
Do you have any issues reaching the online 90-day report service today? I get ERR_TIMED_OUT in Chrome, Edge and Safari. Same problems yesterday.
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TLDR : Answer Summary
Users are experiencing ERR_TIMED_OUT errors when trying to access the online 90-day report service across multiple browsers. It's recommended to wait and try again later, as system maintenance may be occurring. If issues persist, there are troubleshooting steps to follow, including ensuring correct data entry, disabling pop-up blockers and VPNs, and considering alternative filing methods, such as in-person submissions.
Benjamin ******
It looks like the system may not be working right now; I recommend trying again tomorrow, I'm closing comments.
Benjamin ******
If the 90 day online report system does not work, AND you’re within the proper timeframe, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using

6. If you’re using one of the applications, use the web-based system

7. Use a different web browser (if you're using the web-based system).

If the system still doesn’t work, then you may need to file it in person or by mail.
Benjamin ******
It *appears to be* up today. However, if it doesn't work today, try tomorrow, they may be doing some maintenance behind the scenes. You can always file the 90 day reports in person as well.
Johan ********
ORIGINAL POSTER
Will fish out a windows pc to try with IE. Maybe imm downgraded?
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