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What should I do about KLM changing my flights and long layover?

KLMflight cancellationflight changeslong layoversairline policiesrefunds and compensationtravel experiencesCOVID-19 travel issuesexpat travel in Thailand
Nov 26, 2021
3 years ago
Neville *******
ORIGINAL POSTER
Can anybody tell me what is the problem with KLM they are doing my head in changed 2 of my flights 1 outbound from Amsterdam to Bangkok this is ok but on returning they have cancelled my transit to norwich at 9am and put me on a flight at 4.30pm which means a 10 hour wait in airport. This is the first and last flight with them normally fly with Emirates from Stansted but they are not currently using this route 😡😡😡
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TLDR : Answer Summary
The original poster is frustrated with KLM for changing two of their flights, resulting in a long layover of 10 hours during their return trip. Commenters share their experiences with flight changes from various airlines, suggesting that due to recent circumstances, many airlines are adjusting schedules frequently. They recommend checking for refunds or looking into changing travel dates at no extra cost due to schedule changes. Overall, the conversation highlights the challenges and frustrations of air travel during ongoing disruptions.
Patrick ***********
I had the same problem...but the put me on a flight the next day...so meaning I had to wait in airport in France for 1 whole day....I sent the message via WhatsApp...and got my flights changed ✈
3 years ago
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Hans ******************
Cathay Pacific is doing the same thing. I don’t think Cathay is going to be around for very much longer.
3 years ago
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Maluku ********
Not only klm since corvid they are fucking up all flights everywhere around the world
3 years ago
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Burnard ************
This is a awkward time to travel. It could be a lot worse!

Curious, did you think everything is back to normal?
3 years ago
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Neville *******
ORIGINAL POSTER
@Burnard ***********
 no I know it's not back to normal
3 years ago
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Neville *******
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Oor ********
3 years ago
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Bryan ********
I booked Cardiff-Ams-Bkk. Changed my return Ams-Cardiff from 2 hour to 10 hour layover. I have spoken to KLM and they say due to the change I can get a full refund up to 48 hours before 1st flight.
3 years ago
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Neville *******
ORIGINAL POSTER
It seems they done the same to you I am not looking to cancel or get a refund because it's all just too much hassle flying on the 6th dec so no time to change everything PCR test booked before I leave .oh well getting there is the main thing
3 years ago
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Neville *******
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Jackie ************
Our Thai air flights for March have been changed 3 times in the last week. Not much we can do, although if they change by more than a certain number of hours you are entitled to refund? That’s if you really don’t want a flight anymore!
3 years ago
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Paul *******
@Jackie ***********
 I wouldn't worry much about March, that is many months away.
3 years ago
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Jackie ************
@Paul ******
 exactly. They only change them by a couple of hours or so each time. It’s not a problem. It is what it is.
3 years ago
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Jackie ************
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Sue **********
@Jackie ***********
 where are you flying from?
3 years ago
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Jackie ************
@Sue *********
 london
3 years ago
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Jackie ************
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Del **********
facebook them via messenger as they changed your flight you can change the dates free now for that flight or log onto my trip and you can request a full refund, they changed my inbound flight so it was 2 hours earlier from heathrow -BKK normally with any other airline as they changed this they will allow you to change the outbought from back home free if needed but they asked for 190£
3 years ago
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Mac ******
I've had my flights with Singapore Airlines changed, got a refund, went with Qatar, they changed so have now gone with Emirates and hoping for the best. Flight from Gatwick.
3 years ago
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Ryan ****
@Debbie *******
 Singapore Airlines were great from Australia. No schedule changes for my trip to BKK despite very low passenger numbers on most of the flights.
3 years ago
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Mac ******
@Ryan ***
 yeah they are normally great, but they changed my connecting return flight at Changi to London, it was leaving before I'd even got on the plane at Phuket. Had no option but to cancel
3 years ago
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Mac ******
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Neville *******
ORIGINAL POSTER
They are the best debbie
3 years ago
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Neville *******
ORIGINAL POSTER
Thanks will look into this enjoy your trip
3 years ago
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Neville *******
ORIGINAL POSTER
Nevermind getting there is the main thing
3 years ago
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Mac ******
@Neville ******
 fingers crossed it all goes well for you 🤞
3 years ago
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Neville *******
ORIGINAL POSTER
@Debbie *******
 you too enjoy
3 years ago
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Neville *******
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Neville *******
ORIGINAL POSTER
The problem that has made me angry is not that they have changed it it's the short notice because as you know going to Thailand is not that easy with PCR test 72 hours before and hotel SHA booking airport pick up if they told me 3 or 4 weeks ago could have cancelled and gone with someone else and rearranged all my plans but a week before you fly it's not great
3 years ago
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Janne ***********
@Neville ******
 at least Thailand 🇹🇭 will be nice and warm. I'm looking forward to flying over to my condo In huahin shortly after new years. Be safe! Yotel has a nice place inside the terminal at schiphol to sleep in, cabins like on a cruise ship, could be worth resting in. 😀
3 years ago
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Janne ***********
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Neville *******
ORIGINAL POSTER
It is but I fly on the 6th dec and norwich is only 45 min from home now wishing I had booked Emirates or thai but I was trying to avoid the track to london and back
3 years ago
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Mac ******
@Neville ******
 I hope so lol so frustrating isn't it! Can't you get a refund and just go with Emirates from Gatwick? Yours sound like a lot of hassle?
3 years ago
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Mac ******
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Janne ***********
Unfortunately airlines sometimes have to make schedule changes and during these trying times more so than normal. Request a return for a different day when the morning connection will operate, could even be the following day.
3 years ago
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Jennifer *******
Neville Frost. That's the Royal Dutch Airline for you. I leave from Amsterdam every time I go to Thailand. But never with KLM. Not even for free. Hope it will not give you too much problems!!
3 years ago
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Neville *******
ORIGINAL POSTER
I understand everything is difficult at the moment but surely it would be better to fly with a full plane and then stop selling tickets for morning flights .have already looked into other days there is nothing they have scratched all morning flights to norwich
3 years ago
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Janne ***********
@Neville ******
 copy I understand. I just recently retired after 35years with Delta so I know your disappointment when this happens. Hopefully things will get better soon that klm can put all their schedules back to normal, which use to be 930am, 430pm and 830pm daily. Enjoy your trip anyway! Be safe!
3 years ago
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Neville *******
ORIGINAL POSTER
Thankyou getting there is the main thing getting home will happen at some point
3 years ago
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Neville *******
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