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What should I do if my landlord is unable to submit my TM30 online for a COVID extension?

TM30Thai immigrationVisa extensionCOVID extensionInternet issuesLandlord responsibilities
Jun 28, 2021
3 years ago
Diogo *******
ORIGINAL POSTER
My landlord keeps getting an error when trying to do my TM30 online (website & app)

Is the system down? Are we just unlucky? What can be done in this situation?

I need the tm30 ASAP for a covid extension.

TIA
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TLDR : Answer Summary
A user is facing issues with their landlord trying to submit a TM30 form online, as they keep encountering errors on the website and app. The urgency stems from needing the TM30 for a COVID-related visa extension. Commenters suggest alternatives, such as using mobile data (4G) instead of WiFi, visiting the immigration office for assistance, or submitting the form by hand, which they note has proven effective. They also verify that the landlord is present in Thailand and suggest trying a different app version.
Nadah *********
Go to immigration office
3 years ago
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Diogo *******
ORIGINAL POSTER
I figured it out. The app and the website are having connection problems when you try to access it using WiFi, it worked as soon as we used 4g.
3 years ago
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Tony ********
By hand. Never fails.
3 years ago
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Benjamin ******
Just to make sure, is he currently in Thailand?
3 years ago
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Diogo *******
ORIGINAL POSTER
@Benjamin *****
 yes
3 years ago
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Benjamin ******
@Diogo ******
 Have you tried using the Android version yet?
3 years ago
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Benjamin ******
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