What should I do if my Bangkok Bank account is locked and I'm not near my branch?

You go to the original branch

As an American I have zero issues. The banks in Thailand respect me and don't ask me for anything. The women adore me and the men laugh at all my jokes. Im assuming most of the commentators here are Canadian?

Well u guys can all go back to your home country or stop whining and deal with this small relatively easy inconvenience. Honestly I wish all u whiners would head out of Thailand. Youre a pathetic bunch of delicate little whiny bxxxtches

This happened to us too. We are in india. We went to the bank before leaving and told there would be no issue. We can't phone the bank none of the numbers connect. Thank God we have money in our account in new zealand. But this is madness we have a house and everything in this country. They say they want more tourist well they need to stop making it so bloody hard for people. We even ad to pay $1000 for sme life insurance to get the account then they lock you out. So frustrating makes us other want to go back. Sell up and move to another country that wants us to send or money not freeze us out.

I have had a kasikorn bank account for 15 years but I am a tourist who comes to Thailand for 2 or 3 months a year I deposit money but then I use it for holidays in Thai my question is I will have problems too thank you if someone can kindly inform me

My son has same problem. . In UK. His UK bank wants to see his passport but he's not in UK and would have to fly in . So it's not just Thailand.

Go there and close the account and then go back to where you're at now and open a new account.

Due to he increasing number of phone scams, all banks have been instructed to check whether every customer’s phone contract is under the same name as their bank account. When this is not the case, they need to see the customer in person to do an identity check.

I am back in the USA for several months. Like many others I made sure my tel. number matched the number on record of my account, got the face scan but I left shortly after getting my year extension and didn’t get a chance to show the bank my long terms visa/extension. I called the bank and they were kind enough to accept copies of my extension stamp, passport bio page and the 1900 baht receipt for the extension. Hopefully my account will be unlocked soon

It is like Bangkok bank doesn’t want customers.

Can’t speak for other countries, but this is common in Mexico, too. If you don’t go to your original branch, forget it.

open a new account with the branch where you live, pointless trying to push sh*t uphill

Plane tickets to Bangkok are very cheap

I just went to the branch and Pattaya. Ther was probably a hundred people waiting. Luckily I got there an hour before they open and was able to do what was needed. You need to bring your passport and one more form of ID from this country luckily I had a Thai driver's license if you don't then you're going to have to have an electric or water bill in your name. The whole process took over a half hour for me alone I have no idea how they're going to get through all the people that are waiting. When it was finished she informed me that stuff was sent to Bangkok and in a week or so my account will be unfrozen. Luckily I brought cash also with me from the states.

I'm in same position in England. My terak visited the bank this morning and they informed her, as long as I have the correct paperwork just visit the bank and show them on my return to Thailand

Different rules at all branches absolutely ridiculous my bkk bank acc is chaing mai I got locked out weeks ago went to branch in isan 900 kilometres from chaing mai all fixed now

You will have to do it at the original branch. TIT

There's a lot of these going on the past few days.....I was wondering does it make a difference when u have open a bank acct by yourself or by agents? Many ppl have verify their phone number and kyc but still get blocked ( it might not be the reason)

@Deniz ********

you need to go back to your branch unfortunately. My recommendation is to get a new bank a new account where your staying and advise manager/staff of Bangkok bank you will withdraw all you funds from your home branch to your new bank and account. Remember for Non O extensions you need to show a certain minimum amount for a new extension.

Why all you blokes continue to put all your money in a Thai bank is beyond me.

I leave all my money in my Aussie bank and just transfer to my wife's account when I need some.

I went yesterday with all my documents to my branch, now have to wait

I don‘t understand why people are so astonished about this right now? Every customer from the various banks were warned several months ago by mail, on the apps and through media, over and over again. First the issue with sim name and no. to match exactly with the account, then the new face scan to allow inbound transfers > 50k thb per day and so on. Why did so many people ignored these announcements and warnings?

It might be worth calling the branch itself, probably need a Thai person to do. And try find out what you need to do. Il

Does your mobile phone name match your bank account? Which carrier you with?

I moved all my accounts to a local bank to avoid this when I retired working from Bangkok. Probably easier said than done now aday.

Yes, even to get a new bank card you normally have to go to the issuing branch, same when I got a new passport

Call them?

Nope. You need to go to your branch