Answered5 years ago
What should I do if I paid for a SHA+ hotel reservation in Thailand but haven't received confirmation?
Hi guys.. I don't know what to do with these, I paid 3,000 bath. with my credit card to reserve a SHA + hotel and they do not answer me or give me the reservation number .. please ask for good advice ..
Answer summary
A user reports having paid 3,000 Baht for a SHA+ hotel reservation in Thailand but is struggling to get a confirmation or booking number. Community members suggest several avenues for resolution, highlighting the common issue of unresponsive email communication in Southeast Asia. Recommendations include calling the hotel directly, using messaging apps like LINE for quicker responses, and providing a sample email for confirmation. Some users share their positive experiences with the same hotel, assuring the original poster that they may eventually receive their confirmation.
40 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Ronald *****
Why did you book 7 days ASQ? now new rules just need one night booking
Salvador *******************
OP@Ronald ****
because I travel from Dominican Republic
Jeff ********
He’s right I lived there for 17 years
Stephenie **********
Amazing Thailand, sadly more things hsppen like this if you chose to live here
Salvador *******************
OPI have already received the booking confirmation ... thanks to all my friends for the support, this group is like a family .. now I am going to deal with the Thailand Pass ... I will let you know and I hope to see you in bkk ..
Joan *********
We stayed in Lohas last year and had no problems. Best just email or call them; they are very helpful
Jefferson *********************
I get booking on that hotel too and no one give the reservation number, so... On thai pass I just put 0000 and re approved already
JF *******
My wife stayed there for 1 night on Sunday. I had no problems booking it or getting the confirmation letter. They were very helpful when I changed the flight date.
Henning *********
@Lohas **********************
is trustfull. I been there for 15 days.
David *********
Try the line app, that gets faster response than email
************************************************************
**********
*****
*****
-kWRPP32q/?accountId=486gvkkl
Nick ****************
If it helps once a booking is confirmed the details have to be approved by the health authorities. There are various agencies involved which stops any underhand dealings so the hotel need confirmation that everything is in place. They need to arrange sealed taxi etc and have everything available for checking and approval. They can then send you the QR code and confirmation. Be patient. I am sure it will all be ok in the end. Good luck.
Steve *******
@Nick ***************
You dont need a QR code. Just send the booking confirmation, I used Agoda, as long as it states sha+ hotel, pcr test and airport pick up you're good to go for the TP.
Charlie ***********
The best way to book with Agoda or booking.com
Jean-Sébastien *********
Call the hotel directly or email them. I had to be patient to get replies too.
Lohasresidences.com
Lohasresidences.com
************************
Richard ********
You phone and it will be resolved in 2 mns
How old are you ?
How old are you ?
Salvador *******************
OP@Richard *******
I've been calling since yesterday but I don't know why it doesn't ring and the line drops ..If it were so simple, I would have solved it by nowRichard ********
Gregory ******
I stayed here and need confirmation letter. Sent email like below and got a reply straight back.
Just send an email like this;
Just following up on when you will verify my credit card for payment for ASQ - One-bedroom Suite (60sqm) THB00,000 net. arriving on xx January to xx February 2021.
Could you let me know when will you issue and email to me the confirmation letter that's required by Thailand Immigration for me to enter the country.
This letter is holding up my application for my Certificate of Entry.
Awaiting your email reply
Kind Regards
Just send an email like this;
Just following up on when you will verify my credit card for payment for ASQ - One-bedroom Suite (60sqm) THB00,000 net. arriving on xx January to xx February 2021.
Could you let me know when will you issue and email to me the confirmation letter that's required by Thailand Immigration for me to enter the country.
This letter is holding up my application for my Certificate of Entry.
Awaiting your email reply
Kind Regards
Nyan **************
U’d better contact via Line account,
they respond faster on Line
they respond faster on Line
Wayne ********
googled name and many listings for this place call them or send a firm email.
Rampi ********
Call the hotel. Put response here.
Exit **********
Unfortunately it is very common in SE Asia that people don‘t answer to emails. Don‘t know whether it goes to Spam folder or email-address is wrong or most possibly the address is an official one which stays unchecked as nobody feels responsible as long you don’t address to a specific person. Better to contact by phone or LINE (which is very popular here and used by almost everyone)
Tony *******
Seems like calling them would be pretty easy solution
Wayne *********
Glad mine is only one day not the 7 day sandbox
Ji ***********
Call the hotel directly.
Diljit ***************
Call the hotel
Owner name is mr Dev
Owner name is mr Dev
Jeremy ********
Sounds like another SHA+ scam
Tony *********
When did you pay the 3000. Did you pay by credit card or bank transfer?
Salvador *******************
OP@Tony ********
credit card Tony *********
@Salvador ******************
when did you pay it Gary **********
I'm next door to this place now !
Salvador *******************
OP@Gary *********
really? You can help me?Gary **********
Salvador *******************
OP@Niclas **********
when I in bkk I call you Gary **********
@Salvador ******************
thanks but I'm in lopburi now 555
Niclas ***********
@Gary *********
hope Salvador send you a drink. Class act. 🍻Salvador *******************
OP@Gary *********
thanks very much broh... If everything goes well, I will invite you in bkk to drink ...🙏Gary **********
@Salvador ******************
I go see hotel, he your name not on list yet, which means it is still with their reservations office. They are very busy and will send confirmation asap Salvador *******************
OP@Gary *********
I don't know.. maybe you can ask about my case ... please ..Activity
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