@Shane *******
That seems about right.
We regret to hear of your disappointment, Philip. 😞 We have already called the attention of your handling officer regarding this and we assure you that we will request for another follow-up on your behalf. Again, we're truly sorry for this, Philip.
That’s the response I got. FB messenger. I have about 20 more messages. All saying “we’re truly sorry “. Worst airline ever.