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Answered2 years ago

How can I report identity theft involving my passport while I'm outside Thailand?

Davis ******
asked Apr 24, 2025
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How do you report a crime when outside of Thailand?

Someone has (apparently) checked into a hotel using a copy of my passport and used my Accor points to pay for the stay.

Yesterday the staff told me it was an Indian guy with a different name who checked in, but they changed their story today and said it was my details (they cant give more info due to PDPA). I think they are lying about the passport, but need to report this to Patong police.

How do I go about this?

Thanks
Answer summary
The user suspects that someone has checked into a hotel in Thailand using a copy of their passport and their Accor loyalty points. They seek guidance on how to report this potential crime from abroad, especially since they believe the hotel staff may not be truthful about the situation. Community comments address various aspects of the issue, including hotel policies, the validity of using a copy of a passport for check-in, and advice on how to escalate the matter, including contacting Accor and the tourist police in Thailand.
106 repliesnewest first
32

Click comment and we will ask for your email, then OTP, then name.

Davis ******
Davis ******
OP
UPDATE: reply from the hotel saying they never gave me the Indian sounding name on my initial phone call and I only called them once (untrue) Also that they advised me yesterday to contact the police (untrue, I suggested that)

They will only proceed with any investigation with “ appropriate documentation or any official notice from the judiciary”

Liars
Egger *********
Egger *********
Do you look Indian , surely the passport photo must look like the person booking in ?
Davis ******
Davis ******
OP
@Egger ********
yeah it’s all a bit weird. The hotel are lying
Egger *********
Egger *********
@Davis *****
that’s lieland for you !
Bob **********
Bob **********
I think you should call Accor there’s absolutely no way you can prove anything it’s all hearsay,the police won’t do anything when they have proof
Михайло ********
Михайло ********
Indian guy? Do you have his photo?
Davis ******
Davis ******
OP
@Михайло *******
of course not, but the hotel do, but won’t release it due to PDPA
Михайло ********
Михайло ********
Tammy **********
Tammy **********
You can email them here and see what options are available to you

Email
************************


**********************************
Steve ***********
Steve ***********
Sounds like my future job, investigator in Thailand
Robin *******
Robin *******
So.

What exactly have you lost?

Some Accor points.

Well, prove to Accor that they were fraudulently taken and make them return them.

They will.

Accor will then demand refund to cancel payment to hotel. So the hotel will then lose out, as they should, as they allowed the identity fraud to occur.

As to you, you end up the victim of identity fraud, but other than that too have lost nothing.

No need for you to do anything in Thailand at all.

It’s pretty much the exact same process as if someone had used your credit card details and placed a transaction on your account that you then dispute…
Davis ******
Davis ******
OP
@Robin ******
lost points is fine, I will get them back. But if someone is checking into hotels using a copy of my passport then I need to know about it, obviously
Graeme *******
Graeme *******
With Accor points you still need to provide a credit card at checking for any incidentals? You can book a room using points for another person but the other person will still need to provide a credit card or cash as a security deposit. How did you know so fast that someone stole your points and checked into a hotel?
Davis ******
Davis ******
OP
@Graeme ******
because I was booking another hotel on the Accor app and saw the stay that I hadn’t made.
Davis ******
Davis ******
OP
Now the hotel have been alerted to it. They should do something about it, but they won’t admit the mistake
Samantha *******
Samantha *******
Don’t the hotel register the TM30 to immigration ? Who did they register?
John *****
John *****
@Samantha ******
I show a copy of my phone all the time. Could easily be edited
Davis ******
Davis ******
OP
Duncan **********
Duncan **********
Incredibly boring like watching paint drying fake post .
Davis ******
Davis ******
OP
@Duncan *********
how on earth is it a “fake post?” What a bizarre comment
John ********
John ********
999
Carl *******
Carl *******
This is a false post if you looked at his profile. Don't waste your breath 🤣
Davis ******
Davis ******
OP
@Carl ******
how on earth is it a false post and why would anyone do that? And what’s my profile got to do with it?

Bizarre comment
Carl *******
Carl *******
@Davis *****
lol No Hotel will except a copy for a passport for obvious reasons...
John *****
John *****
@Davis *****
works all around s.e asia
Davis ******
Davis ******
OP
@Carl ******
clown show mate. Literally do it every single month. No clue what you are talking about do you?
Davis ******
Davis ******
OP
@John ****
yeah, I do it all the time for a quick trip down to Pattaya. Just show them a photocopy or a pic on my phone and it’s never, ever questioned.
John *****
John *****
@Carl ******
I show a copy of my passport on my phone all the time. They don't bat an eyelid and either ask me to email it or take a photo of it from my phone
Patrick ********
Patrick ********
Never heard this before
Raj *****
Raj *****
Fake stories. Copy of ur passport? Lol 😂. U think anyone can print a copy of ur passport and walk in? 😆 They all need hard copy passport. Go somewhere to make a fake story 😆
Jordee ******
Jordee ******
@Raj ****
Let's see, kid, the Thai police will accept a photocopy of your passport, okay? So why wouldn't a hotel accept a photocopy of what you're talking about, man, what are you talking about?
Davis ******
Davis ******
OP
@Raj ****
that’s not actually true, many accept a photocopy. And actually they admitted yesterday that it was a different person who checked in.

Why would this be a fake story? Oh because the scammer had an Indian name?
Raj *****
Raj *****
@Davis *****
been to Thailand 11 times, never seen any hotel take photocopies
John *****
John *****
@Raj ****
you seem special needs too
Davis ******
Davis ******
OP
@John ****
of Raj hasn’t seen it, it doesn’t exist.🤝🤝🤝
Raj *****
Raj *****
@John ****
I am not an illegal Farang like you guys. I obey the laws and respect the countries I visit.
John *****
John *****
@Raj ****
how many times have you tried using a copy? Zero I guess. Hence you've never seen it
Davis ******
Davis ******
OP
@Raj ****
well Ive lived in Thailand for 20 years and used photocopies of my passport literally hundreds of times.
Lea ******
Lea ******
Shouldn't the hotel inform police? They clearly know that it is fraud
Davis ******
Davis ******
OP
@Lea *****
well they should. But I think they made a mistake and didn’t check the passport on checkin (they even said it was a different person yesterday) and won’t admit the mistake
Dil ********
Dil ********
Interpol where u re now searching and make a big claim of course u can do something
Baz *********
Baz *********
This sounds like a scam to me...

Someone is telling you BS

Do not give anyone any personal information
Carl *******
Carl *******
Davis ******
Davis ******
OP
@Baz ********
the hotel clearly is as they changed their story. But well it’s Thailand and no mistake is ever owned up to
John *******
John *******
@Davis *****
I would reach out to the Accor office and inform them that someone used your details for a hotel booking. They should be responsible for communicating with the hotel. What is confusing is, how did the hotel contact you and why were they contacting you?
Davis ******
Davis ******
OP
@John ******
yeah done all that. They didn’t contact me, I just logged onto Accor and saw a completed stay that I didn’t make and contacted them. They are lying anyway
Alan *****
Alan *****
There’s nothing you can do if your not in Thailand & even if you was, the police would be no help at all
Kai ******
Kai ******
how did he use your points without access to your Accor account?
Davis ******
Davis ******
OP
@Kai *****
must have accessed the Accor account. Have changed the password etc and contacted Accor
Elías ********
Elías ********
I've always been asked to show a real authentic passport for check in, so it's definitely weird on the hotel side for a person to use a passport copy to check in, yet to redeem points. I'd report the hotel.
Patricia ********
Patricia ********
@Elías *******
must be inside job, someone from the hotel.
John **********
John **********
@Elías *******
I don't give my passport to hotels. I use my driving licence. It has my passport number on it but not my nationality. Maybe that's where the mixup came from?
Patricia ********
Patricia ********
@John *********
surprising the hotel accepted that, from my experience they always ask for your passport upon checking in,
John **********
John **********
@Patricia *******
yes they ask, I tell them I don't have it
Elías ********
Elías ********
@John *********
is it a Thai license?
John **********
John **********
@Elías *******
yes of course
Davis ******
Davis ******
OP
@Elías *******
they will accept photocopies. However I think they just accepted the Indian blokes passport and didn’t bother to check
Mohit **********************
Mohit **********************
@Davis *****
How come they didn’t cross check his ugly face with the picture on your Passport copy? 🤣🤣🤣
Davis ******
Davis ******
OP
@Mohit *********************
well, they didn’t check anything, clearly
Caress ******
Caress ******
They charged your card You need to cancel that card right away and talk to the tourist police. They will get your money back for you they've been through this a million times.
Davis ******
Davis ******
OP
@Caress *****
there is no credit card compromised
Caress ******
Caress ******
@Davis *****
still your best bet if you have a problem is to talk to the tourist police in that area They will go right over there and they will talk to them and they will get it straightened out and it won't cost you anything. I lived there for 25 years One time I lived right in their compound. I went to ask him where there was a house for rent They showed me a house and I rented it and I found out I was surrounded by tourist police... 🤣🤣🤣💪
Davis ******
Davis ******
OP
@Caress *****
I would do if it was there, but am away from Thailand until July
Bent *************
Bent *************
To the police, of course! 😂😂😂
Davis ******
Davis ******
OP
@Bent ************
yeah, but how? On the phone?
Bent *************
Bent *************
@Davis *****
That’s a possibility

Or mail if you don’t speak Thai
Steven **********
Steven **********
@Davis *****
best go to the station but I will warn you they are waste of time won’t help you I had my 40,000 stolen in my room know the girl who did it she the one who stay and last year had different girl who stay my room had 20,000 stolen know who the person I went to the police spend nearly 7 hours they could not even help me waste of time going there I had cctv prove of girl the hotel I stay her Id police still won’t help so I will never go police again
Steven **********
Steven **********
@Mary *******
WTF u on
Mary ********
Mary ********
@Steven *********
duuhh. Tell us your an idiot without saying the word. just think of it as an upcharge for special services.
Steven **********
Steven **********
@Ian *******
thank mate much appreciated
Ian ********
Ian ********
@Steven *********
I agree with you mate. It was difficult with me as I couldn't make friends and I didn't like seeing old men with 18 year old. I am really glad you have a good friend there its a really good thing.
Steven **********
Steven **********
@Ian *******
I prefer Pattaya reason I have my friend there from my home county he work and live there I never been Philippines maybe one day I should try go visit
Ian ********
Ian ********
@Steven *********
I agree. I left there three weeks ago. Worst place I whent bangkok. Craphole. Did a year. Pattaya and phuket awfull places. People only go there for one thing only . Im going philipines next. I can stay there three years and you can work and people are alot more friendly
Steven **********
Steven **********
@Ian *******
they don’t like helping foreigners when problem come they always think Thai is right
Ian ********
Ian ********
@Steven *********
most unprofessional police force ever
Steven **********
Steven **********
@Ian *******
they waste of time eh I only got letter from police that all no help or anything
Ian ********
Ian ********
@Steven *********
im same had
*****
stolen name pictures video and had her with me three hours before she did one police came 3 and a half hours later . They dont care .
David *******
David *******
@Steven *********
or never take a girl to your room again 😂😂😂

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