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How can I make a complaint about my VAT refund not being received in Thailand?

VAT RefundThailand Revenue DepartmentPP10 FormExpat IssuesImmigration HelpVisa Regulations
May 23, 2022
3 years ago
Faizaan *******
ORIGINAL POSTER
I have not received my VAT refund by credit card yet. Anybody know how to make a complaint?

I flew out on April 8th and got the PP10 form stamped by the customs booth in the entrance lobby of BKK airport.

As my flight was getting late i mailed the form in at a later date to Revenue Thailand. It has been several weeks now. Expecting 5-6000 baht. Sent a complain on a web form on thailand revenue department website but no response received there either.
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TLDR : Answer Summary
The user is seeking assistance with a delayed VAT refund after submitting the required PP10 form at Bangkok Airport. They are unsure how to proceed as they have not received a response from the Thailand Revenue Department after sending a complaint through a web form. Comments from the community provide suggestions, including checking if tax invoices were enclosed, verifying the email address used for complaints, and discussing the general process and eligibility for VAT refunds.
Yvonne *********
It rook us over 2 months to get a refund. It says on their website.
3 years ago
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Grant *******
3 years ago
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Bob **********
Doubt you have any chance
3 years ago
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Dan *******
What type of things can you claim back on? I’ve never done this.
3 years ago
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Mitchell *******
Yeah, you need your passport when you make a purchase. It can be a hassle as you have to have the things checked before security, and get your $$$ after security.
3 years ago
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Jennifer ********
@Dahni ******
 I've gotten VAT back when I bought a laptop at Central Dept store
3 years ago
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Ivan ************
You can do it on most things that you export, over a certain amount (I think 2,000?) The retailer has to participate in the program and you need to fill out the form with your passport at time of purchase. Need to be on a tourist visa and need to fly out within 60 days of purchase. Worth it for larger items like a laptop.
3 years ago
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Ivan ************
King Power is the duty free franchise. You can get VAT refund on stuff bought from many other retailers as well, but they have to be in the VAT refund scheme. Some are, some aren't. I did it before with a laptop I bought from an independent computer shop in Fortune Town for example.
3 years ago
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Dan *******
@Ivan ***********
 is that what king power is?
3 years ago
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Dan *******
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Jeremy ********
This is why I always receive cash for the VAT
3 years ago
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Jos *********
@Jeremy *******
 The offices were not open yet in April on BKK airport.
3 years ago
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Jos *********
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Nithi ***********
Is this the email address that you send to?
****************
3 years ago
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Faizaan *******
ORIGINAL POSTER
@Nithi **********
 i used a web form but ill

Email on this as well! Thanks
3 years ago
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Faizaan *******
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Will ************
Did you enclose the tax invoices with your PP10 ?
3 years ago
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Faizaan *******
ORIGINAL POSTER
@Will ***********
 yeah!
3 years ago
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Will ************
@Faizaan ******
 goods MUST be inspected by a customs officer before departing Thailand. I think your claim is null and void.
3 years ago
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Faizaan *******
ORIGINAL POSTER
@Will ***********
 they checked them at the customs desk I mentioned.
3 years ago
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Faizaan *******
ORIGINAL POSTER
3 years ago
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Will ************
@Faizaan ******
 do you have written proof or a stamp
3 years ago
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Faizaan *******
ORIGINAL POSTER
@Will ***********
 yeah
3 years ago
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Faizaan *******
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Will ************
@Faizaan ******
**********************************************************************
3 years ago
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Will ************
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