I have a problem with the health insurance company that issued the policy I am required to have for my long stay (OX) visa . Because I am over 65, they required me to have a very comprehensive checkup/report that cost several thousand Baht (and then listed a dozen or so conditions they will not cover, with no price reduction). They stated clearly (in an email) that a defined portion of the checkup/report costs would be refunded to me if the cover went ahead, but after a couple months they claim to have made a mistake and will not make the defined refund.
Is it possible to pursue the company for the promised ~ 5,000b ?
TLDR : Answer Summary
An individual facing challenges with their health insurance policy required for a long stay (OX) visa in Thailand is seeking advice on pursuing a refund of approximately 5,000 baht for costs associated with a required medical checkup. The insurance company initially promised a refund but later denied it, claiming a mistake. Responses from the community suggest avenues such as directly asking the company, potentially filing a civil suit (while noting the cost implications), or reporting the issue to immigration authorities for assistance. There are also comments reflecting frustration with the insurance system, highlighting the perceived inadequacy of coverage offered.