I'm leaving in Cambodia for work thus I only contact them by email.
They replied only ONE TIME to ask me to send them the copy of my passport. I sent it and then no reply since 1 month ! The control should have taken only 5 days according to their first email...
I tried to contact them using different email address, it did not help.
1) I contacted Thailand Elite from their original website.
2) They replied to me by asking to send them the documents for an immigration control.
3) I sent everything and then I wait for 1month
4) I chased them by email and no reply
5) I contacted another Thailand Elite visa page through Facebook (I thought it was the original one because they have the same logo)
6) An agent contacted me by email using the logo in his email signature. He sent me the official application form
7) I send it back to him and when I asked him to which address I should send the hard copy, he gave me a different address
8) I asked him why this address was different: he told me that he was one of the international agents of Thailand Elite but working at the travel agency Discover Thailand Co.,Ltd