Answered2 months ago
Why are Wise accounts facing issues for expats in Thailand?
Wise account issues in Thailand
Question: Is anyone else experiencing issues with Wise? I have had no issues and have supplied all source of wealth information and they are asking repeatedly for the same information as today is my deadline. I have used chat support, shown them my developer tools have no issues and the same issue is happening where they are threatening to lock my account. Any help (no sarcasm) will be appreciated.
Thanks in advance.
Question: Is anyone else experiencing issues with Wise? I have had no issues and have supplied all source of wealth information and they are asking repeatedly for the same information as today is my deadline. I have used chat support, shown them my developer tools have no issues and the same issue is happening where they are threatening to lock my account. Any help (no sarcasm) will be appreciated.
Thanks in advance.
Answer summary
Many expats in Thailand are experiencing issues with their Wise accounts, particularly regarding repeated requests for source of wealth documentation and potential account freezes. As Wise has transitioned into a registered financial institution in Thailand, it is now required to comply with stricter KYC (Know Your Customer) regulations. This has led to account issues, particularly for those on short-term visas or those unable to meet the stringent documentation requirements. Users have reported frustrations with automated customer support and have began exploring alternatives like Revolut and Remitly.
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Ralph *******
If your Wise account is registered in another country (not a Thai address) it should remain untouched.
Jenn *********************
I use them weekly and have had no issues
Jeremy ***********
Because Wise is now a registered financial institution in Thailand. It needs to comply with BoT anti money laundering and KYC standards which last year affected domestic banks (mainly Bangkok bank) for not keeping up with reporting standards. All legacy accounts deemed to be residing in Thailand will need to reverify their KYC status/reopen a wise account. Those on short term visas trying to use wise will be flagged as this would not allow them to comply with KYC
LovableT*********
OPAhhh… you may be on to something here. I’m almost certain my METV probably threw me in that category as well because before that I didn’t have any issues with my card. Thanks for your insight. 😊
Jeremy ***********
LovableTurtle5093 I also should really say they’re a “financial instition” rather than a commercial bank, but yeah it’s an unfortunate situation but wise chose to become legitimate financial institution in Thailand rather than being essentially a “travel card” company there. I use Revolut but I can see them applying for the same non bank regulatory licences
LoneWo******
Mine got shut down with no explanation. No appeal, no correspondence just gone. Two years ago. I must have done something wrong somewhere.
LovableT*********
OPLoneWolf6607 did you get your money back ? And thanks for your insight. 😊
LoneWo******
LovableTurtle5093 Wasn't any money in it fortunately. They were good to start with but they're always on the lookout now. I think I know why but they're being a bit pathetic if I'm honest. I used to transfer money to a Thai bank account but new rules mean I can't use it unless I live there.
Robert *******
No problems with wise for Bangkok bank plus I draw out 20 k on wise atm card
Gwyn ********
Been with wise for years and no problems sending to Bangkok Bank. My problem was sending money for the missus when I returned to UK to Kasikorn so she went with Bangkok Bank.
LovableT*********
OPGwyn Morgan thanks so much for your insight. I think Bangkok Bank was having some issues earlier in the day.
Gwyn ********
LovableTurtle5093 Transfered money yesterday with no problems. Went through in seconds.
LovableT*********
OPGwyn Morgan yes I noticed the problem on yesterday when I also transferred money for an expense. A few moments later there was problems. Thanks for your insight. 😊
Charles *******
I have been using Wise for 2 years for my pensions monthly transfers : never had an issue
Kratos ******
Wise just changed there transfer policies to Thailand. Delayed transfers will be common. While to the Philippines its seconds. At least its not western union, they locked my account after sending monthly since 2018.......
LovableT*********
OPKratos Hunt wow 🤯 that is crazy! They have to know people want to use their money in other countries! This is mind blowing for a platform as large as Western Union! Shame on them and my apologies. 😮💨
Joe ******
I had the same problem with Wise, so did my brother. We moved to Remitly, they say it will be in your account in 10 minutes, but it's in my Bangkok bank immediately. No questions asked.
LovableT*********
OPJoe Jojo thanks for your insight and I am about to open remotely right now because I can’t chance them playing with my access in this manner again.
Joe *******
What I want to know is if they freeze your money and you can’t get the paper work they require, can you get your money back somehow?
LovableT*********
OP@Joe ******
I want to know also. I googled it and the politically correct answer was yes but I’m still skeptical.
Glennstev ***********
I spoke with wise and lady said that all new accounts for Thailand are suspended until October.(I have UK Wise and was going to change my address but lady said better to wait)
LovableT*********
OPGlennstev Repairman something major must have happened because they had even locked my card. My card is US account and once I explained they unlocked it so I was able to get the cash I needed. Thanks so much for your insight 😊
Jeremy ***********
LovableTurtle5093 because wise is now a bank in Thailand and needs to comply with Thailand KYC, which is the reason why Bangkok bank got stung last year for not complying.
LovableT*********
OPOh wow 😳. Did not know that, thanks for your insight 😊
Rene ********
Haha, I've been blocked twice in the last two months, with substantial transactions in process. I eventually sorted it out twice but they don't give a damn for your direct debits or ongoing transactions. Most of the time you are talking to stupid bots or AI AND THEY JUST KEEP YOU IN THE LOOP, ROUND AND ROUND! Notice their speech pattern, repeating your words each time. Until a while ago, they had all been fine. They left me in limbo at a critical moment. If you can't verify your address don't even think about it. They failed to comply with august 3rd deadline, as I knew they would, and couldn't register me in Thailand. So I was nowhere. Also, despite it being on the list of acceptable proof of address, a retirement visa is not acceptable as proof of address. You'd better go get the yellow book and pink card now if you aren't working. Otherwise you will be blocked in Thailand. If anyone has more questions, I'm happy to answer DMs. A shower of qqqqqunts who put me through hell!
LovableT*********
OPRene Ordman wow 🤯 mind blowing that they can do this. All the while they are making money off of our money. Yeah it’s a no for future things for me. This is way too much for my anxiety level. 😂. Thanks for your insight 😊
Rene ********
LovableTurtle5093 ta......I spent weeks and weeks emailing, on helpline and calling other numbers........severe stress and anxiety that I was taking out on all around me! Catch 22 on steroids and a horrible period. So don't put your medical insurance direct debits there and don't use for large amounts. It's random . The worst part is the AI IS PROGRAMMED to apologize profusely! On and on! At one point I threw out a fuck talking to it and was lectured on being polite. I asked one bot to put me onto a real person. The reply? " I am a real person" lol.....exasperation and near total meltdown with my property sale's dosh blocked! The first time they blocked it the day after I paid my property transfer tax to a European tax office. 24% worth of the selling price! Large! Had they blocked it a day earlier, I would have defaulted on the deadline and incurred fines of 50, 100 or 200% !!!!!!randomly up to the tax office! Wise don't give a shit and just keep saying how sorry they are........true story
LovableT*********
OPRene Ordman that’s exactly what is happening! I put my medical on it and also another larger sum just to avoid transferring externally every single time. This is ridiculous and further proves why AI is not ready to handle these types of situations! My apologies for you going through that and I wholeheartedly know how you felt I’m there now! I’m about to crash out on thé pidgeons 🤣
Asso ******
I have been using them for the past 6-7 years and no real issues. Perhaps 5-6 times I have had to supply them additional info about a payment but after sending the requested information, the payment has always been processed quite quickly. If you have no proof about where your money came from (for ex. you are working without invoices), you might have issues though
LovableT*********
OP@Asso *****
no, the proof has been provided multiple times. Mind you it is certified proof. They have all bills of sale and asset attainment documents. I think this is my 3rd time so I still have 2-3 more swings is what you are telling me? 😂 I think not, I’m moving my money. I need access for when I need my extra spicy boat noodle or for insane reasons like my rent 😂 . Thanks for your insight 😊Asso ******
No... what I meant was I have done hundreds (if not thousands) of transactions with Wise, and have been asked for additional documents about 5-6 times. Usually I have just sent them the relevant invoices/POs and that has been sufficient. In your case they are clearly asking for something that you do not want to send or do not know that you need to send. Why not just ask them what they need?
Ian *******
This is one of the reasons I chose the 800k baht method over thev65k baht method. Yes I lose some interest that my money would have earned back in Australia. But I don't need to think about my monthly transfers, or worry about Wise delaying, locking or closing my account.
LovableT*********
OPIan Whyte that’s very true and I have one more month here. They don’t ever have to worry about me again because this is a lesson learned. Thanks for your insight 😊
Peter *******
Yes massively . Their not really a proper bank they were a basic exchange which morphed into a online "bank" try revolut
LovableT*********
OPPeter Brown okay I definitely am going to try because I get really anxious when establishments lock me out of my hard earned 💵. Thanks for your insight
Peter *******
LovableTurtle5093 totally agree! nothing worse is there !
Ken *******
if it happens its a night mare no one will help took me weeks of submitting the same information to get the most simple thing sorted other than that there great
LovableT*********
OPKen Jobst I mean a complete nightmare! I was able to get enough cash to at least pay my rent. This is a lesson learned for sure! Thanks for the insight 😊
Denis *********
You should call them.
LovableT*********
OPDenis Paradis called and they did indeed open it right back up. I called yesterday also. I think they’re sick of me at this point 😂 but it got er done!
Van ********
It's harassment
LovableT*********
OPVan Edward I feel so also. There is no other way to view it at all!
Van ********
LovableTurtle5093 I had so much hassle from my Thai bank and UK bank, together with never ending 'compliance' from both governments, i made the decision to repatriate to the UK. I can spend time happily in Thailand as a tourist, as I did 25 years ago when I first discovered the LOS.
LovableT*********
OPVan Edward that is so sad 😞. We should be able to live hassle free where ever we chose to live. However, due to several factors that is not always the case. My apologies 😢
Joe *******
They’ve frozen my account recently too, my money locked in.
I’ve given up and moved to Revolut instead.
Fck wise!
I’ve given up and moved to Revolut instead.
Fck wise!
David ********
Revolout will close your account too
Joe *******
David Rogers so, is there a decent alternative?
LovableT*********
OPDavid Rogers yes I’m aware. Think I met the quota 😂 Thanks for your insight 😊
David ********
If you’re in uk. Offshore accounts like standard. You need to deposit £5k
LovableT*********
OPDavid Rogers yes it’s a fintech but hopefully not until I can get things active with CS
LovableT*********
OP@Joe ******
heavy on the last sentence 🤣 I’m right there with you.
Jip **********
Wise issues here...no problem for 10 years. Now I'm unable to transfer from my Wise to my Bangkok Bank. The transactions are returned. My workaround is to send from my Wise to my girlfriends account, which still works instantly. I understand this might not be an option for many but it's the only working solution for now.
Patrik *********
Toon Wilaporn
It’s a Bangkok bank issue, it’s same for me. Seems like it’s time to change bank in Thailand.
It’s a Bangkok bank issue, it’s same for me. Seems like it’s time to change bank in Thailand.
Jip **********
Patrik Roslund I agree. Seems it's just Bangkok Bank with new anti money laundering restrictions...normal people are being affected. Wise will send and Bangkok Bank will hold the payment and then reject it after several days. Really annoying. Time to move to K Bank it seems.
LovableT*********
OPPatrik Roslund yes I just tried to use the Bangkok atm and it blocked it. I ended up finding a K bank atm and it worked. Apologies you experienced that also 😮💨
LovableT*********
OPToon Wilaporn wow 🤯. Yes I am not privy to having a local to do that with unfortunately. You are very fortunate. Thanks for your insight. 😊
Uwe *******
LovableTurtle5093 i am willing to help, you can transfer to my bank account ... joking
Paul *******
Wise just cancelled my Acc not sure why
LovableT*********
OPPaul Finch my apologies for this happening to you. I do hope you also find a solution or another platform. I’m searching before the hammer drops also. Thanks for adding your insight and I truly hope you find a solution also.
IslandL*******
Wise is getting wild. I would look into Revolut and Remitly over wise and see if that suits your needs better. 🪷
Hǝınz ***********
IslandLifer369 wise is still all the same as long as it’s not registered with a Thai address. If so, wise has to follow the rules made by the Bank of Thailand.
IslandL*******
Hǝınz Mɐzǝnɐnǝɹ untrue. Many people who have used wise consistently on thailand for years are suddenly having issues.
LovableT*********
OPIslandLifer369 thanks so much I think so. They shut me down and then opened it right back up once I spoke to a live person. I wonder if these AI bots 🤖trying to crash out 😂
Antonio *********
Me too. For a 2000 Euro transfer received they ask house property or salary slip or whatever from my retired sister. Now my account of many years is inactive, despite long chat with assistance
Rene ********
@Antonio ********
as someone who spent more than a month talking to those AI BoTS AND being frozen twice in the midst of major transactions, here's a tip. Google Wise support contact telephone and email , in my case was UK, and talk to real people not AI QQUNTS. THEY SENT ME BACK ALL MY CASH as requested. Ask them to send you your cash and empty account and tell them you will wait till their system is up to speed in a month or two and you can actually get signed up as a Thai resident. If you don't have a Thai passport, and are not legally employed here, go get the yellow book and pink card. Google them or approach the local city council for info. It's relatively simple. A retirement visa , even though on the wise list, is not considered proof of residence, nor is a letter from immigration. Good luckLovableT*********
OPRene Ordman this post gave me so much information!!! This is a solution based response and I love it! Thanks so much for being in this group! We truly need you here 😊
Antonio *********
Thanks for your help
Antonio *********
I got my cash back quickly, but I was happy to use Wise now and then. I won't die without thou
LovableT*********
OP@Antonio ********
wow 🤯 my apologies and I thanks for your insight 😊 I hope you gain access and a different platform if not.Antonio *********
Not yet...
LovableT*********
OP
Greg ******
If you've permanently moved to Thailand, they may think your residence has changed. It happened to me they froze my account before moving it to a Thai Wise account once it became available.
Rene ********
Greg Eger what proof of residence did you use?
Greg ******
Rene Ordman I've a working permit.
LovableT*********
OPGreg Eger no still traveling around a lot and it should reflect such on my transactions with them. I’m a little bit more at ease knowing it is happening to others and I’m not just in this solo. Thanks for your insight. 😊
Greg ******
LovableTurtle5093 Okay. They can be very picky about everything, so anything is indeed possible. I’ve given up on them.
LovableT*********
OPGreg Eger yes this is the end of the road (singing in my Boys to Men voice) for me. 😂
Gerar ********
Only the Wise account registered in Thailand are affected, all other Wise accounts are not affected.
Charles *******
Gerar Teuben mine is in Belgium and I have instant transfers to Krungthai Bank. Works smoothly
Gerar ********
Same for me, registered in The Netherlands and never had a issue.
LovableT*********
OPGerar Teuben not true this account was opened two years ago stateside USA
TheHe*****
LovableTurtle5093 Being a Thai account means that your registered address in Wise is a Thai address. Is yours a US address?
LovableT*********
OPTheHelpFox yes I understand that fully yes it is a US address 🥰
Ron ********
Have the same problem, tell me to update my phone,and reset password?
Tryed that,but does not help.
Did switch to remitly,little lover course...But working :)
Tryed that,but does not help.
Did switch to remitly,little lover course...But working :)
Rene ********
Ron Jansen thanks
LovableT*********
OPRon Jansen okay thanks. Someone else said they switched to the same platform also. Thanks for your insight 😊
Don **********
I showed them my developer tools.. 😂😂😂
LovableT*********
OPDon Crawford they actually ask you for this to ensure it is not a systematic glitch on the Google page! Let me know you are tech illiterate without letting me know 🤣 but carryon !
Don **********
LovableTurtle5093 I'm in IT. I've also been on Wise for 10 years. Lol . Never asked for "Developer tools" .. don't try and pass your bullshit around here
LovableT*********
OPDon Crawford I won’t and you know the routine 🤣
GreenPa*******
LovableTurtle5093 developer tools (like yourself) should have nothing to do with a wise account, unless you opted for a business account!
Developer tools!! Just a bunch of software you can download off the internet, I.e. in chrome etc so basically nothing to do with transferring money.
You live in a dream world mate. "Come down off your throne and leave your body alone" 🤣🤣
Developer tools!! Just a bunch of software you can download off the internet, I.e. in chrome etc so basically nothing to do with transferring money.
You live in a dream world mate. "Come down off your throne and leave your body alone" 🤣🤣
LovableT*********
OPIslandLifer369 😂 yes I wholeheartedly agree. I would think they would be kicked out of the group for insults and rude behaviour but not so. I don’t post in this group often for that reason. However, there are some good people in here like you and me that have real answers and solutions. I would think at the insulters BIG (and I do mean BIG 🤣) age, they would have more decorum. 🤣. My only solace is in the fact they don’t have many more breaths of life and we will all have a better place to live because of that FACT! 🤣 🤣
IslandL*******
LovableTurtle5093 you have WAY more patience than I do.
I can’t believe the admins of this group don’t block these energy vampires especially when many of them aren’t even a member of their group.
It’s actually telling about what people can expect here when you have to add “please be kind” essentially to a legitimate post. 🤦🏻♀️
I can’t believe the admins of this group don’t block these energy vampires especially when many of them aren’t even a member of their group.
It’s actually telling about what people can expect here when you have to add “please be kind” essentially to a legitimate post. 🤦🏻♀️
LovableT*********
OPGreenPapaya279 thanks for you insight. What I do have access to will be useful in this response 🤣
Patrick ***********
Wise have decided to move my account from my home country to Thailand.
I can’t use it anymore. I will cancel the account.
Now when want to xfer money from europe to usa, my money transit via Thailand. I get 2 ROE and remittance into Thailand, so taxable.
Wise is stupid.
I can’t use it anymore. I will cancel the account.
Now when want to xfer money from europe to usa, my money transit via Thailand. I get 2 ROE and remittance into Thailand, so taxable.
Wise is stupid.
LovableT*********
OPPatrick Deloddere Oh did they freeze your assets and were you able to transfer back to your original source? Thanks in advance
Patrick ***********
LovableTurtle5093 i use wise only as money carrier. It don’t store money there. If i want to xfer from my country to Thailand, no impact, but if i want to xfer say from France to UK or Usa it is not good. Wise will convert euro to thb to euro/usd. Crazy. In addition it is a money remittance to Thailand, implies taxes.
LovableT*********
OPPatrick Deloddere okay that makes sense. I had been doing the same thing and then decided to store an amount to avoid having to transfer from source so often. Bad idea 😂. Thanks for the insight 😊
LovableT*********
OPPatrick Deloddere WOW 🤯! I guarantee this is what they are doing but I am only here until the end of September then to another country. This is not okay that they can just decide to route a persons funds how they see fit and it is from a legitimate source. Thanks for the insight.
TheHe*****
LovableTurtle5093 What he’s talking about is applicable only to Thai Wise accounts. Is your Wise account registered with a Thai or US address?
LovableT*********
OPTheHelpFox no it’s registered in the US
Bill **********
Gave up on Wise; switched to Remitly some time back.
LovableT*********
OPBill Harrison okay I did see them I will look at their terms thanks 😊
Paul ****************
LovableTurtle5093 I use XE good rates usually better than Remitly and not far off Wise sometimes better.
LovableT*********
OPBill Harrison okay that helps a lot. Thanks for helping a fellow expat who needed a solution it is very much appreciated. 😊
Bill **********
Paul Prog Marriott Remitly rate is $1.99; transfers arrive in about 20 minutes. XE rate is $2.00; arrives in 3 business days.
LovableT*********
OPPaul Prog Marriott okay I viewed them once before I left the states. I’ll revisit today. Thanks for the insight 😊
Phil ******
What's all this developer tools stuff etc. In 12 years never
Phil ******
Use the kiss rule
LovableT*********
OPPhil Beer I used the block rule 🤣
Tom *********
Phil Beer Developer tools allow software developers to integrate Wise into their own payment platforms.
LovableT*********
OPTom Woodyer thanks I didn’t have the capacity to even type that to him/her. 😂. I’m about to crash out on my money not being accessible so thanks for explaining it to them. 🥰
Eric ***************
@Phil *****
they closed my account 2 years ago didnot tell me why, after a well tried again but they said i was against there operating standardsLovableT*********
OPEric John Mathers wow just wow. I think I am just going to open a Charles Schwab account so I don’t have these issues. It is insane that fintech apps started out so good and now are crashing out.
LovableT*********
OPPhil Beer nope not today I need answers 🤣
Phil ******
LovableTurtle5093 I've never done this shit and my transfers go through in a minute
LovableT*********
OPPhil Beer yes so were mine and then whammo! 😂 All I can say is wait for it… thanks for your insight 😊
Kool *******
The international anti-money laundering regulations are catching up with Wise. You need clear details, without question, about who you are, where you live, and a good paper trail on where the money came from.
LovableT*********
OPKool Breez yes I have throughly provided all information. Still triggering the alerts. 😮💨 I’m beginning to think I was killing it on earned interest and they have had enough. 😂 Just joking but I’m thinking these fintech banks are freezing more and more people’s accounts for no reason while the real criminals skirt free 😒
Hǝınz ***********
LovableTurtle5093 is your wise account with a Thai address?
Kool *******
LovableTurtle5093 they're freezing the accounts because people refuse to provide exact details into the system, to remain as anonymous as they think possible. Well, with international money transfers that is no longer possible. Even crypto, that used to be the anonymous way to transfer money internationally, is now fully traceable, to track, and prevent money laundering. The days of being anonymous transferring money have ended.
Kool *******
LovableTurtle5093 I just post the facts.
LovableT*********
OPKool Breez God I was rooting for your intelligence. 😂 not today
Kool *******
LovableTurtle5093 of course not in your case, as anyone using a fake name on FB, must be providing accurate details to Wise, and they are simply wrong in their reason for closing your account...lololol.
LovableT*********
OPKool Breez yes I could see if I were being anonymous with them but that is not the case. That is a valid reason for people in that situation but not in my case.
MagicalR********
What "same information"? And what is this bs about "developer tools"?
Don **********
MagicalRhino1955 exactly ..some knob trying to impress everyone with some bullshit
LovableT*********
OPMagicalRhino1955 nope not today I need answers not sarcasm 🤣
BlueSqui********
LovableTurtle5093 its a genuine question,what do you mean by developer tools
I have no idea too
I have no idea too
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