@Brendan *****
That's what happened to me with the same result when trying to deal with them on the phone. Very poor language skills and they suggested that I try to work it out online. I took a brief tour of their online help desk with even less assistance than I got on the phone which was absolutely nothing. I'm using moneygram now and while it took a little time to get comfortable with it's pretty easy to navigate fairly quickly. I last used it about an hour ago. 😁
You might want to look into moneygram. Money is sent directly to the recipient's bank and can be withdrawn from an atm within minutes of the transfer.