What should I do if the 90-day reporting application isn't working?

The iPhone and Android applications are very flakey. I highly recommend using the online version using a computer. To prevent a lot of "me too!" comments, I'm closing comments.

@Richard ************

let me know how it goes, and I'll reopen the comments for you.

No problem.

Not working for me either (very regular user)web-portal

Pretty simple, if it says contact your immigration office, just do that.

When you say it's not working, what do you mean?

The 90 day report application SHOULD work. You can use one of the following programs:

Immigration web-portal [best option];



Android eServices application;



iPhone eServices application;

?l=th

If the 90 day online report system does not work, AND you’re between the due date and 15 days prior to the due date, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information, requested.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications

6. If you’re using one of the applications, use the web-based system

7. If you’re using the web based system, try using a different browser and clear the cache.

8. Make sure your web browser isn’t automatically filling in the forms.

9. Make sure you aren’t confusing “O”(Oh) with “0” (zero)

10. If you’re keying your date manually, try using the drop-down date selection box

If the system still doesn’t work, then you may need to file it in person.