Is the 90-day visa reporting system in Thailand currently unavailable?

Jun 22, 2021
3 years ago
Benner **********
ORIGINAL POSTER
Is 90 day reporting online via browser & app still down?

It keeps telling me my visa has expired on the app (visa god until 2022), and contact the local immigration office via browser.

Thanks
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TLDR : Answer Summary
Users are experiencing issues with the 90-day reporting system in Thailand, particularly problems with the online platform erroneously indicating expired visas. While some users report successful submissions, others face glitches and delays. Suggestions for troubleshooting the online system are provided, along with the option to report in person or have someone else do it. Overall, personal reporting is recommended for ensuring successful processing.
Adam ********
Mine has pending status since Wednesday. Is that normal?
William ******************
I like to go personally face to face for me
Benner **********
ORIGINAL POSTER
@William *****************
as I’m not opposed to that, it’s a bit of a trek for literally a few minutes in there. Peace of mind I suppose
Tod *********
It's a glitch in the system and it means that they didn't enter your most recent extension data into the data base. You have to go in person
Benner **********
ORIGINAL POSTER
@Tod ********
this is what I get
Tod *********
@Benner *********
that is what you get on the online web-based program

What is the error you get when you log in to the mobile app? does it show something like this

IF you get the notice on the left when you log into the mobile app you can't use ANY of the 90 day online methods, BUT if you get the notice on the right when you log in you can use them
Benner **********
ORIGINAL POSTER
@Tod ********
yes, I’m getting the one on he left. Looks like a trip to Mueangthong then!
Jayne **********
I never go and i do not bother doing it online because of the problems i read on here, I send my daughter to do mine for me, as we both came in at the same time, so we have the same dates. You can however, send anyone in to do it for you, it does not have to be done in person.
Benner **********
ORIGINAL POSTER
@Jayne *********
I think I'd do mine in person then I know it's done properly. Thanks for the heads-up though
Olivier *********
Have done mine early June (website) smoothly.
Benjamin ******
(NOTE: The online system is working as normal. Please don't make comments saying that the system works for you)

If the 90 day online report system does not work, AND you’re between the due date and 15 days prior to the due date, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information, requested.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications

6. If you’re using one of the applications, use the web-based system

7. If you’re using the web based system, try using a different browser and clear the cache.

8. Make sure your web browser isn’t automatically filling in the forms.

9. Make sure you aren’t confusing “O”(Oh) with “0” (zero)

10. If you’re keying your date manually, try using the drop-down date selection box

If the system still doesn’t work, then you may need to file it in person.

The various online applications are:

Immigration web-portal [best option];

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Benner **********
ORIGINAL POSTER
@Benjamin *****
Thank you
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