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What should I do if the Thai immigration website and app are down for my 90-day reporting?

90-day reportThai immigrationonline reportingvisa issuesexpats in Thailandsystem downtimeMuang Thong ThaniChaengwattanamobile app error
Feb 19, 2021
4 years ago
Tod *********
ORIGINAL POSTER
ATTENTION ALL MEMBERS:

The 90 day online web-portal AND both mobile applications are down.

When you try to access the online web-portal you get this;

All you can do is keep checking back in.
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TLDR : Answer Summary
The Thai immigration online web-portal and mobile apps are currently down, affecting the ability to file 90-day reports. Users are experiencing issues accessing the portal and have reported an inability to receive receipts or confirmations for submissions. It is advised to try filing in person or to keep checking the website for updates. Those due for a report can submit in person, with a grace period of up to 7 days after the due date, while online filings can still occur on the due date.
Tod *********
ORIGINAL POSTER
@Edward *******
 they are well aware the site is down :/

All you can do is keep checking it
4 years ago
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Ratofu ******
So with ONLINE 90 day report not working, I take it immigration is giving no allowance to report later on using this system and we must go in person or attempt mail in?
4 years ago
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Ellie *******
You have 15days before until 7days later of the due date to report in person at your local immigration office.

If you are in the window of 90days report online (=from 15days before until due date), it may be too late to report by registered mail. Mail has to be stamped at the post office at least 15days before your due date.
4 years ago
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Ellie *******
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Mohan *********
Thanks
4 years ago
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Tod *********
ORIGINAL POSTER
@Mohan ********
 at this time NO, it's not..
4 years ago
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Tod *********
ORIGINAL POSTER
@JC ***
 it's not just you
4 years ago
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Tod *********
ORIGINAL POSTER
JC JC yep, if it doesn't sort itself out before your due date, you GO file a 90 day report in person like everyone is doing now ;)
4 years ago
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Tod *********
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Tod *********
ORIGINAL POSTER
@Raphael ******
 the system is down. IF it doesn't come up before your report is due you need to go file one in person.
4 years ago
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Rodolphe **********
Thank you
4 years ago
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Andy **********
I did not no that you can file online up untill your due date, I always thought it up to 7 days before. Good to know.
4 years ago
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Ellie *******
@Andy *********
 the window you can report online was changed last year from "7days before" to "on due date".
4 years ago
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Andy **********
@Ellie ******
 Thank you.
4 years ago
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Andy **********
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Tod *********
ORIGINAL POSTER
@Andy *********
4 years ago
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Andy **********
@Tod ********
 Thank you.
4 years ago
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Andy **********
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Raph *******
thanks a lot
@Tod ********
. I am out of Bangkok until 26th, which my 90-day reporting date. I guess the grace period for late filing will allow me to go on Monday or Tuesday, right?
4 years ago
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Tod *********
ORIGINAL POSTER
@Raphael ******
 you can keep checking to see if the system comes up and file online (because you can file from 15 days before down until your due date online) OR you can file in person up to 7 days after the due date so if you're due on the 26th you can file up in person up until the 5th of March without a fine.
4 years ago
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Raph *******
@Tod ********
 Thanks!
4 years ago
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Raph *******
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Tod *********
ORIGINAL POSTER
and you don't file a 90 day report at Chaengwattana (and haven't since July 2020) it's out at Muang Thong Thani now at this location

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4 years ago
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Tod *********
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Ellie *******
Bangkok Immigration announcement today (22nd Feb)
4 years ago
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Ksenia ********
following
4 years ago
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Tel ********
Can we have an update on here if someone manages to get through/when it is back up - cheers. I keep trying but no luck so far:(
4 years ago
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Saffy *************
Hi Tod, been trying website and app since Friday & still down today. Any news?! Certificate issue. Called many times no answer.....
4 years ago
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Benjamin ******
@Saffy ************
 Nope, no news yet :(
4 years ago
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Saffy *************
@Benjamin *****
 Finally got through on phone today but they don't know when the website will be working 😔
4 years ago
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Saffy *************
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Brooke ********
I’m at Phuket immigration right now. They can’t process 90 day report bc the system is down. That may be because I don’t have the paper copy of the recent report. Another guy at the information desk said to try the website from a non-Mac device - sometimes the website doesn’t work if you use Mac OS. But I doubt that’s it, it sounds like it’s down for everybody. And I’ve always used Mac and never had a problem.
4 years ago
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Brandon *******
Immigration system at Muang Thong is down. We were just told to have the 90 day receipt you received from last time.

If you do not have this I believe they want you to fill out one.

If you come to Muang Thong today, it is best to have your last receipt to prevent any issues.
4 years ago
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Brandon *******
4 years ago
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Tod *********
ORIGINAL POSTER
@Brandon ******
 the booking system for an appointment is NOT down

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4 years ago
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Brandon *******
@Tod ********
 I mean at immigration. They announced their system is down.
4 years ago
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Tod *********
ORIGINAL POSTER
@Brandon ******
 ahh, got it :)
4 years ago
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Tod *********
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Travis *******
Are 90 day reports done at CW or MTT in Bangkok right now?
4 years ago
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Tod *********
ORIGINAL POSTER
@Travis ******
 MTT since July of last year
4 years ago
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Tod *********
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Tod *********
ORIGINAL POSTER
Well if you managed to submit a 90 day report that went to a pending status BEFORE the website went down it appears they are approving them. I just got an email saying a 90 day report was approved :O BUT still can't access the website yet
4 years ago
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Thomas ****
@Tod ********
 can I ask, when did you submit yours?

I did mine on on Monday and I haven't heard from them, neither approval nor rejection, Im wondering if I should go there next week ...
4 years ago
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Tod *********
ORIGINAL POSTER
@Thomas ***
 and did you get it to go to a Pending status when you filed online?
4 years ago
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Thomas ****
@Tod ********
 yes I did,
4 years ago
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Thomas ****
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Brooke ********
The main immigration site now has a "temporary maintenance" landing page - earlier today everything was running like usual (except for the online forms like 90 days) - so hopefully that's a good sign that they are trying to fix the problem.
4 years ago
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Tod *********
ORIGINAL POSTER
thanx for that update
@Brooke *******
4 years ago
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Tod *********
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Logan *******
Thanks for confirmation. Do you know when it should be online again?
4 years ago
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Tod *********
ORIGINAL POSTER
@Logan ******
 keep checking it's all you can do.. :(
4 years ago
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Tod *********
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Tod *********
ORIGINAL POSTER
@Lo***
 we know it's down :(
4 years ago
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Ken *********
When the app is up and running again, how do I get a receipt to put in my passport if I do it on my phone ?
4 years ago
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Steve *********
Some offices are happy just to check the .pdf on you phone.. no need to print at all.
4 years ago
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Paul **********
@Ken ********
 You can download the file to your phone as a PDF. Email it to yourself, print it off.
4 years ago
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Paul **********
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