THAI ******************************
@Jim *******
We do regularly assist many clients which are outside of Thailand.
They would need to contact us as they provided no helpful information in this post.
We would need to know their nationality, country they they are in, visa they applied for, and of course visa history.
But based on comments in this post the OP is from central Africa which is a country we do not currently assist with at any capacity.
If an agency offers help for cases like this, proceed with caution. The success rate is very low, and some agencies may take your money without even submitting your application.
Additionally, since you’ve asked for direct messages, you might attract scams or fraudulent individuals, so be extra careful.