Answered5 years ago
What should I do if I'm experiencing issues accessing the Thailand Pass website?
Has anyone been able to get into the Thailand pass website? I keep seeing host error.
Answer summary
Many users are currently facing issues with the Thailand Pass website, including access errors, API server errors during submission, and problems with selecting options such as departure countries and uploading documents. Suggestions include trying different browsers, waiting a few hours to allow the site to stabilize, and some users have reported that using specific methods helped them get past the submission issues, such as using new email addresses or inserting spaces after text entries.
82 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Matthew *********
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James ***********
API SERVER ERROR solved: 1) used a new email address
2) put a few spaces after every possible text you enter (can't do with email address)
3) it went through this time. It says. Success.. We will send you a QR code after evaluating...
2) put a few spaces after every possible text you enter (can't do with email address)
3) it went through this time. It says. Success.. We will send you a QR code after evaluating...
James ***********
I pray to Buddha now.. Candles and flowers too.. 🙏
Carl ********
Why when I click on insurance document it accept it then scroll down still see error code from serverAPI server
James ***********
@Carl *******
everyone having problem uploading insurance doc Carl ********
@James **********
so what does it mean they are not accepting cover
Joshua *********
Hi guys whats this pass thing all about cheers
Rich *****
@Joshua ********
, it’s something to do with a place called Thailand!Joshua *********
@Rich ****
😂 i guessed that pal is it mandatory Joshua *********
@Rich ****
cheer s palRich *****
@Joshua ********
, being someone who’s still been regularly travelling to Thailand over the past two years, it’s now significantly easier!Joshua *********
@Rich ****
al have a look pal its pain the arse 🤣Rich *****
@Joshua ********
, only if you want to go there!
John *********
Must have crashed . Not even computer.
Carl ********
@John ********
looks like the insurance document causing the problem Carl ********
I have tried everything stops at medical insurance
Garrett ***********
I just tried it, seems to be working now.
James ***********
Medical insurance upload not happening
James ***********
@Garrett **********
did you go all the way to the end and submit it? Garrett ***********
@James **
No, I got to the part where you start putting in your name. Maybe it's not working then, sorry l.James ***********
Both Chrome and Firefox gave API ERROR at uploading medical insurance
Etiennelauraoliviaetamélia *****
Do we really need the first vaccination certificate, when you have the second one who says you have both?
James ***********
I can't upload the medical insurance for 2 hours
James ***********
Wasted 3.5 hours 😢
James ***********
Yeah.. Glitch.. Needs fixing.. I think my mistake to try to do it today.. So many issues at that site
Sebastian ******
jpeg doesn't work either
James ***********
Png didnot work
James ***********
OK let me try
Carl ********
@James **********
seems I am having same problems with medical insurance what a joke this is and how can it be resolved Carl ********
Got all the way there then saying error from api server
Sebastian ******
@Carl *******
got the sameCarl ********
@Sebastian *****
any one no the problem 
Graham ********
Why do they need specific dates of 1st and second vaccination when you have a certificate proving fully vaccinated.
Graham ********
I can't do this. I can't down load pics, certificates etc etc ille go to Spain instead. Ludicrous application form.
Michael ********
@Graham *******
enjoy spain i am particularly fond of galicia although weather can be a bitch
Sammi *********
Flight number? In or out of Thailand?
Carl ********
Why won’t it let you put your departure country in
Imtiyaz ******
@Carl *******
check now its working bow
Joan *********
"Error with API server" ... Impossible to submit
James ***********
api error with both Chrome and Firefox
James ***********
Keeps giving API server error
James ***********
Yes me too.. I got stuck at medical insurance
Carl ********
@Joan ********
same problem what a farse
Gene **********
Maybe wait a bit?🙄🤔
Michael ********
Wow so many impatient people wait a couple of hours let it settle
Sam *********
Cannot attach any files, absolute nightmare
Michael ********
Yes people have already
Carl ********
Can’t even log in it what is the correct site please
Imtiyaz ******
@Carl *******
**************************
Imtiyaz ******
Its working now go and get your pass
Carl ********
@Imtiyaz *****
how do we get round that can’t even start the process what bull shit this isCarl ********
@Imtiyaz *****
already a problem I wonder iff anyone has managed to get past this problem Imtiyaz ******
@Carl *******
i think we should try after some hoursImtiyaz ******
No drop-down
Imtiyaz ******
Same here
Carl ********
@Imtiyaz *****
will not let me put my departure country in
Rob **********
Yes opens using safari on my ipad.
Joan *********
We too; and when we got back in we couldn't select the name of the vaccine because there is no dropdown menu.......
Imtiyaz ******
@Joan ********
its working now Joan *********
@Imtiyaz *****
yes that works now, but at the very end I can’t submit the application due to API server error…
Tod *********
Opens fine in firefox for me
tp.consular.go.th/
tp.consular.go.th/
James ***********
I got api server error again with Firefox at medical insurance upload
James ***********
Does Firefox give API server error?
Nadiya ********
@Tod ********
u got any confirmation mail after submission?Tod *********
@Nadiya *******
i'm inside thailand and don't need a thai pass, I just worked thru it as far as I could to see if the website worked was all Sorry 😕
Imtiyaz ******
I used chrome
David **********
OPGot it now!!
Nadiya ********
@David *********
u got any confirmation mail after submissionDavid **********
OP@Nadiya *******
have not gotten that far. The uploads are not working and some of the stuff that I need to upload is in pdf format.Imtiyaz ******
I am not able to select the departure country.. drop down option not showing the list of countries.. just showing SELECT
Imtiyaz ******
Imtiyaz ******
Cannot choose departure country
Imtiyaz ******
Crashhhhhhhh
Benjamin ******
I'd give it a couple of hours so they can balance the load
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