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What should I do if I'm experiencing issues accessing the Thailand Pass website?

Thailand PassWebsite AccessVisa ApplicationTechnical IssuesAPI Server ErrorMedical Insurance UploadDeparture Country Selection
Nov 1, 2021
3 years ago
David **********
ORIGINAL POSTER
Has anyone been able to get into the Thailand pass website? I keep seeing host error.
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TLDR : Answer Summary
Many users are currently facing issues with the Thailand Pass website, including access errors, API server errors during submission, and problems with selecting options such as departure countries and uploading documents. Suggestions include trying different browsers, waiting a few hours to allow the site to stabilize, and some users have reported that using specific methods helped them get past the submission issues, such as using new email addresses or inserting spaces after text entries.
Matthew *********
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3 years ago
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James ***********
3 years ago
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James ***********
API SERVER ERROR solved: 1) used a new email address

2) put a few spaces after every possible text you enter (can't do with email address)

3) it went through this time. It says. Success.. We will send you a QR code after evaluating...
3 years ago
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James ***********
I pray to Buddha now.. Candles and flowers too.. šŸ™
3 years ago
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Carl ********
Why when I click on insurance document it accept it then scroll down still see error code from serverAPI server
3 years ago
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James ***********
@Carl *******
 everyone having problem uploading insurance doc
3 years ago
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Carl ********
@James **********
 so what does it mean they are not accepting cover
3 years ago
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Carl ********
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Joshua *********
Hi guys whats this pass thing all about cheers
3 years ago
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Rich *****
@Joshua ********
, itā€™s something to do with a place called Thailand!
3 years ago
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Joshua *********
@Rich ****
 šŸ˜‚ i guessed that pal is it mandatory
3 years ago
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Rich *****
@Joshua ********
, only if you want to go there!
3 years ago
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Joshua *********
@Rich ****
 al have a look pal its pain the arse šŸ¤£
3 years ago
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Rich *****
@Joshua ********
, being someone whoā€™s still been regularly travelling to Thailand over the past two years, itā€™s now significantly easier!
3 years ago
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Joshua *********
@Rich ****
 cheer s pal
3 years ago
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Joshua *********
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Imtiyaz ******
3 years ago
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John *********
Must have crashed . Not even computer.
3 years ago
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Carl ********
@John ********
 looks like the insurance document causing the problem
3 years ago
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Carl ********
I have tried everything stops at medical insurance
3 years ago
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Imtiyaz ******
@Carl *******
3 years ago
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Imtiyaz ******
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Garrett ***********
I just tried it, seems to be working now.
3 years ago
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James ***********
Medical insurance upload not happening
3 years ago
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James ***********
@Garrett **********
 did you go all the way to the end and submit it?
3 years ago
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Garrett ***********
@James **
 No, I got to the part where you start putting in your name. Maybe it's not working then, sorry l.
3 years ago
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Garrett ***********
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James ***********
Both Chrome and Firefox gave API ERROR at uploading medical insurance
3 years ago
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EtiennelauraoliviaetamƩlia *****
Do we really need the first vaccination certificate, when you have the second one who says you have both?
3 years ago
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James ***********
I can't upload the medical insurance for 2 hours
3 years ago
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James ***********
Wasted 3.5 hours šŸ˜¢
3 years ago
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James ***********
Yeah.. Glitch.. Needs fixing.. I think my mistake to try to do it today.. So many issues at that site
3 years ago
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Sebastian ******
jpeg doesn't work either
3 years ago
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James ***********
Png didnot work
3 years ago
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James ***********
OK let me try
3 years ago
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Carl ********
@James **********
 seems I am having same problems with medical insurance what a joke this is and how can it be resolved
3 years ago
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Carl ********
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Carl ********
Got all the way there then saying error from api server
3 years ago
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Sebastian ******
@Carl *******
 got the same
3 years ago
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Carl ********
@Sebastian *****
 any one no the problem
3 years ago
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Carl ********
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Graham ********
Why do they need specific dates of 1st and second vaccination when you have a certificate proving fully vaccinated.
3 years ago
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Graham ********
I can't do this. I can't down load pics, certificates etc etc ille go to Spain instead. Ludicrous application form.
3 years ago
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Michael ********
@Graham *******
 enjoy spain i am particularly fond of galicia although weather can be a bitch
3 years ago
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Michael ********
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Sammi *********
Flight number? In or out of Thailand?
3 years ago
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Carl ********
Why wonā€™t it let you put your departure country in
3 years ago
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Imtiyaz ******
@Carl *******
 check now its working bow
3 years ago
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Imtiyaz ******
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Joan *********
"Error with API server" ... Impossible to submit
3 years ago
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James ***********
api error with both Chrome and Firefox
3 years ago
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James ***********
Keeps giving API server error
3 years ago
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James ***********
Yes me too.. I got stuck at medical insurance
3 years ago
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Carl ********
@Joan ********
 same problem what a farse
3 years ago
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Carl ********
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Gene **********
Maybe wait a bit?šŸ™„šŸ¤”
3 years ago
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Michael ********
Wow so many impatient people wait a couple of hours let it settle
3 years ago
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Sam *********
Cannot attach any files, absolute nightmare
3 years ago
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Michael ********
Yes people have already
3 years ago
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Carl ********
Canā€™t even log in it what is the correct site please
3 years ago
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Imtiyaz ******
@Carl *******
**************************
3 years ago
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Imtiyaz ******
Its working now go and get your pass
3 years ago
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Carl ********
@Imtiyaz *****
 how do we get round that canā€™t even start the process what bull shit this is
3 years ago
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Imtiyaz ******
@Carl *******
 i think we should try after some hours
3 years ago
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Carl ********
@Imtiyaz *****
 already a problem I wonder iff anyone has managed to get past this problem
3 years ago
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Carl ********
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Imtiyaz ******
No drop-down
3 years ago
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Imtiyaz ******
Same here
3 years ago
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Carl ********
@Imtiyaz *****
 will not let me put my departure country in
3 years ago
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Carl ********
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Rob **********
Yes opens using safari on my ipad.
3 years ago
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Joan *********
We too; and when we got back in we couldn't select the name of the vaccine because there is no dropdown menu.......
3 years ago
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Imtiyaz ******
@Joan ********
 its working now
3 years ago
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Joan *********
@Imtiyaz *****
 yes that works now, but at the very end I canā€™t submit the application due to API server errorā€¦
3 years ago
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Joan *********
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Tod *********
Opens fine in firefox for me

tp.consular.go.th/
3 years ago
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James ***********
I got api server error again with Firefox at medical insurance upload
3 years ago
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James ***********
Does Firefox give API server error?
3 years ago
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Nadiya ********
@Tod ********
 u got any confirmation mail after submission?
3 years ago
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Tod *********
@Nadiya *******
 i'm inside thailand and don't need a thai pass, I just worked thru it as far as I could to see if the website worked was all

Sorry šŸ˜•
3 years ago
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Tod *********
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Imtiyaz ******
I used chrome
3 years ago
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Imtiyaz ******
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David **********
ORIGINAL POSTER
Got it now!!
3 years ago
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Nadiya ********
@David *********
 u got any confirmation mail after submission
3 years ago
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David **********
ORIGINAL POSTER
@Nadiya *******
 have not gotten that far. The uploads are not working and some of the stuff that I need to upload is in pdf format.
3 years ago
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David **********
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Imtiyaz ******
I am not able to select the departure country.. drop down option not showing the list of countries.. just showing SELECT
3 years ago
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Imtiyaz ******
3 years ago
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Imtiyaz ******
3 years ago
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Imtiyaz ******
3 years ago
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Imtiyaz ******
3 years ago
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Imtiyaz ******
3 years ago
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Imtiyaz ******
Cannot choose departure country
3 years ago
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Imtiyaz ******
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Imtiyaz ******
Crashhhhhhhh
3 years ago
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Benjamin ******
I'd give it a couple of hours so they can balance the load
3 years ago
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Zen ******
šŸ˜‚šŸ˜…
3 years ago
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Zen ******
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