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What happens to my Bangkok Bank account if my mobile app is suspended and I'm living overseas?

Bangkok BankMobile BankingSIM Card RegistrationVisa IssuesExpat Banking in ThailandAccount Management
Aug 31, 2025
2 months ago
Martin **********
ORIGINAL POSTER
I opened a BB account about 2 years ago with the help of an agent. My mobile app was suspended about 2 months ago because the Sim which I purchased at the airport doesn't seem to be registered in my name.

My question is will the bank just block you from using mobile banking app or do they actually just close your account after 30 days? The message on the app just said it was blocked but I don't remember seeing anything about the account being closed if I didn't correct the problem. The challenge is I'm living overseas and won't be back to Thailand for at least another 18 months.

Any guidance would be appreciate - thanks
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TLDR : Answer Summary
The user is facing issues with their Bangkok Bank mobile app being suspended due to a mismatch between the registered name of their SIM card and their bank account. They inquired whether the bank would close their account after 30 days or simply block their mobile banking access. Responses from the community suggest that the app might only be suspended, allowing a chance to correct the issue by aligning the SIM card registration with the bank account. It's noted that until the user returns to Thailand and resolves the SIM card issue, their banking access remains affected, and they may not need to worry about account closure if the problem can be rectified.
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Max *************
Apples and oranges! There's more than one reason for an account to be frozen. The OP's problem is the first reason a couple of months ago, his sim-card is not registered in his name. It's easy to fix via the sim-card provider. Just go there and they will update the name and give him a receipt to show his branch. If he's not in Thailand, his mobile banking will be locked until he's back.
2 months ago
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Henrik *****
Then get a bankaccount, when you get back and actually need it.

That is exactly why all the Thai banks are scrutinizing their customer base at the moment.

If you don’t live in Thailand you don’t need a bankaccount in Thailand.

And the Authorities has ordered banks to be more vigilant about their customers, to bring down fraud and money laundering.

Accounts opened by agents, has a higher risk of being controlled since they were opened by 3. part, and involve corruption.
2 months ago
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John *******
@Henrik ****
 what nonsense what if you live there part time have a house own a car and pay bills regularly 🤔
2 months ago
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Henrik *****
Don’t need a Thai bankaccount for that.
a month ago
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John *******
@Hen***
 you have no idea what you're talking about
a month ago
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John *******
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Incognia **********
@John ******
 you are right.Can enter thailand with tourist visa but also can have car and house in Thailand.Many expenses should pay online when you are abroad
2 months ago
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Incognia **********
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Anne *******
Same issue with SCB. I had a new phone, same SIM card

Went to AIS and they gave me a receipt to show the bank. All fixed.
2 months ago
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Henrik *****
Same issue with all banks, since it is the Authorities that ordered it.
2 months ago
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Henrik *****
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Kevin ******
I check my account every couple of days. This notice just popped up. They are giving you a chance to align sim name to mobile account.

Simple
2 months ago
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David *******
What visa do you have?
2 months ago
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Sue **********
If it said on the app that mobile banking is suspended due to mismatch of account name and phone, then its only the app that doesn‘t work until you settle it as requested.

You can test it by asking a friend in TH to transfer you money to your account.
2 months ago
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Nicolas ***********
Did you got this?
2 months ago
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Ant ***********
Sadly There has been a lot going on with Bangkok Bank lately

If you are in Thailand you will need to go to a BBK bank and update all your information.
2 months ago
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Trav **********
@Ant **********
 He stated he is overseas and won't be back for 18 months!!!!!!!!🤔
2 months ago
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Ant ***********
@Trav *********
Oh

Hopefully there isn’t too much $ in the account 😞
2 months ago
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Ant ***********
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Peter *******
Closed after 30 days
2 months ago
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Mark *********
2 months ago
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Mark *********
I know for instance soi bukhao closed and accounts moved to Central pattaya branch

I guess you can go any branch and they can tell you where your account is held
2 months ago
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Per-Arne ***********
@Mark ********
 ok but what if that branch is closed ? 🤔🤔🤔
2 months ago
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Mark *********
Took me 8 days to get my money out and i was lucky, now they are saying 7 to 14 days processing

I have since opened new account

I needed following

Passport/retirement visa

Thai driving License

They also checked my phone was registered to my passport

This was Kassikorn bank
2 months ago
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Nicolas ***********
@Ma**
, may I ask what type of visa you had when you opened the account? Thanks.
2 months ago
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Nicolas ***********
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Garrett ***********
@Mark ********
 This isn't because of the sim card.
2 months ago
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Nicolas ***********
@Gar****
, not totally correct: if SIM details and account details are not similar, can be a reason why they freeze the account
2 months ago
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Garrett ***********
@Nicolas **********
 They freeze mobile banking, not your bank account.
2 months ago
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Juha *******
@Garrett **********
 I believe his bank account has been completely frozen, not just mobile banking. I have received the same message and cannot use the bank account at all.
2 months ago
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Mma *******
@Juha ******
 have you tried withdrawing from your ATM card. This will confirm only app locked and not whole Account. When my Kasicorn was suspended I could still ude ATM card.
2 months ago
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Garrett ***********
@Mma ******
 Online banking should work too, just not the app.
2 months ago
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Juha *******
@Mma ******
 I went to the BKK bank office in Bangkok. They told me my account was blocked and I can't withdraw money from anywhere.
2 months ago
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Mma *******
@Juha ******
 total madness, sorry to hear that.
2 months ago
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Garrett ***********
@Juha ******
 "My mobile app was suspended about 2 months ago"
2 months ago
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Juha *******
@Garrett **********
 He doesn't know the real status of his bank account because he is abroad.
2 months ago
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Garrett ***********
@Juha ******
 How do you know?
2 months ago
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Juha *******
@Garrett **********
 ok up to you ! I hope good luck with his bank account. 😁
2 months ago
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Nicolas ***********
@Ju**
, correct.
2 months ago
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Nicolas ***********
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Steve ***************
@Mark ********
 this information is now so out of date.
2 months ago
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Nicolas ***********
@St***
, why? Some people still get this message from the bank.
2 months ago
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Nicolas ***********
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