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What happens to my Bangkok Bank account if my mobile app is suspended and I'm living overseas?

Bangkok Bank Mobile Banking Account Suspension SIM Registration Expat Banking Issues Thailand Banking Regulations Visa and Banking in Thailand

Aug 31, 2025

2 days ago

Martin **********

ORIGINAL POSTER

I opened a BB account about 2 years ago with the help of an agent. My mobile app was suspended about 2 months ago because the Sim which I purchased at the airport doesn't seem to be registered in my name. 

My question is will the bank just block you from using mobile banking app or do they actually just close your account after 30 days? The message on the app just said it was blocked but I don't remember seeing anything about the account being closed if I didn't correct the problem. The challenge is I'm living overseas and won't be back to Thailand for at least another 18 months.

Any guidance would be appreciate - thanks

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TLDR : Answer Summary

The user is concerned about their Bangkok Bank account due to a suspension of mobile banking resulting from a SIM card that is not registered in their name. They are living overseas and ask whether the bank will block only the app or close the account after 30 days. Responses suggest that the mobile banking app is suspended until the SIM issue is resolved, but the account shouldn't close unless specified. Community members provide insights, noting that updating the SIM registration is needed to restore app access.

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Max *************

Apples and oranges! There's more than one reason for an account to be frozen. The OP's problem is the first reason a couple of months ago, his sim-card is not registered in his name. It's easy to fix via the sim-card provider. Just go there and they will update the name and give him a receipt to show his branch. If he's not in Thailand, his mobile banking will be locked until he's back.

a day ago

Henrik *****

Then get a bankaccount, when you get back and actually need it.

That is exactly why all the Thai banks are scrutinizing their customer base at the moment.

If you don’t live in Thailand you don’t need a bankaccount in Thailand.

And the Authorities has ordered banks to be more vigilant about their customers, to bring down fraud and money laundering.

Accounts opened by agents, has a higher risk of being controlled since they were opened by 3. part, and involve corruption.

a day ago

Anne *******

Same issue with SCB. I had a new phone, same SIM card

Went to AIS and they gave me a receipt to show the bank. All fixed.

a day ago

Henrik *****

Same issue with all banks, since it is the Authorities that ordered it.

a day ago

Reply to

Henrik *****

Kevin ******

I check my account every couple of days. This notice just popped up. They are giving you a chance to align sim name to mobile account.

Simple