This is NOT an official government website. We are an independent resource providing information and assistance to travelers.
What are the ways to effectively contact the Thai Embassy in Phnom Penh regarding a pending DTV visa application?
Nov 21, 2025
5 months ago
Christian *******
ORIGINAL POSTERHow to contact Phnom Penh? I submitted and paid on 30oct2025, additional documents on 7nov. Since then, Pending Approval. I emailed them 5 days ago, no reply. I called several times, ringing, then hangs up. I can stay in Cambodia until 27nov and now getting concerned if I get the visa in time.
With current tightening of visa rules, I might get problems to enter Thailand on another visa exempt. What do IOs think about people who enter Thailand while their visa is processing? Fortunately I'm flexible in space and time, can extend my stay in Cambodia or go to Lao and wait until I get the visa. But I don't like the idea of traveling around without an idea if and when I get my DTV.
With current tightening of visa rules, I might get problems to enter Thailand on another visa exempt. What do IOs think about people who enter Thailand while their visa is processing? Fortunately I'm flexible in space and time, can extend my stay in Cambodia or go to Lao and wait until I get the visa. But I don't like the idea of traveling around without an idea if and when I get my DTV.
TLDR : Answer Summary
The user is experiencing delays in obtaining a DTV visa application submitted to the Thai Embassy in Phnom Penh, with the application still pending after multiple follow-ups. Community comments suggest that contacting the embassy via alternatives like Line or Facebook Messenger may be more effective than email, and that users typically wait several weeks for approval. Additionally, extensions for the Cambodian visa are possible, but can be costly. Community responses also indicate that traveling back to Thailand while a visa is processing may lead to complications.
DTV VISA RESOURCES / SERVICES
- Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
- For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
- Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
- Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
Pelle Eriksson★★★★★
Absolutely Bangkok's best service I highly...recently on Facebook
Luca G.★★★★★
I used this agency for my DTV Visa...recently on Google
Trusted DTV Visa Agent
OVER 100,000 EXPATS SERVED
#1 VISA AGENT IN THAILAND
Kungnang **************
You just wait 14 business days
Rich ****
Why don't you fly to Vietnam and wait there?
Christian *******
ORIGINAL POSTER@Rich ***
First, I wouldn't fly to Vietnam, but take bus from Phnom Penh to Saigon. Second, from Lao I can go to Thailand over land, which I prefer. At land borders, less traffic (except Poipet, now closed anyway) and easier to arrange something should problems arise.Reply to
Christian *******
Reply
Anonymous ******************
Our pending approval took from Oct 6 to 31st, be patient.
Anonymous ******************
What's your history of entering Thailand this year?
Christian *******
ORIGINAL POSTERAnonymous participant 201 This year, I have been in Thailand for about 5 months in 4 visa exempt entries. One is from 2024, that means I entered Thailand 3 times this year.
Anonymous ******************
@Christian ******
Ok. The chances are you'll be denied entry and put back on the plane to wherever you came from. You cannot keep abusing the visa exempt scheme and immigration have wised up to you. Get a proper visa if you want to live here. It's really that simpleReply to
Anonymous ******************
Reply
Anonymous ******************
I would suggest extending your visa. I did it a few years ago in PP through an agency. They asked for 150usd though because I only had a few days left.
Anonymous ******************
I also applied DTV visa on October 5 in Cambodia. I just got approval email on November 20.
I had been waited for 46 days in total since the day I submitted.
I just stayed in Cambodia until Nov 9 as my Cambodia visa is expired. Then I just returned to my country and waited for the approval email. But still didn’t get any response from embassy until Nov 19.
On Nov 20, I just sent follow up message to Thai Embassy in Phenom Penh via Line Account. I got approval email 2hrs later after I sent follow up message.
Sending email to them is not working. They didn’t any reply on email.
If you want to follow up to them, I just want you to advise to send message via Line Account or call directly on phone.
I had been waited for 46 days in total since the day I submitted.
I just stayed in Cambodia until Nov 9 as my Cambodia visa is expired. Then I just returned to my country and waited for the approval email. But still didn’t get any response from embassy until Nov 19.
On Nov 20, I just sent follow up message to Thai Embassy in Phenom Penh via Line Account. I got approval email 2hrs later after I sent follow up message.
Sending email to them is not working. They didn’t any reply on email.
If you want to follow up to them, I just want you to advise to send message via Line Account or call directly on phone.
Christian *******
ORIGINAL POSTERAnonymous participant 263 What's their Line account?
Anonymous ******************
@Christian ******
Send message during office hours: Monday - Friday 08.30–12.00 hrs. and 13.30–16.30 hrs. (Except public holidays)Cheyenne ******
Anonymous participant 263 did they respond back to your Line message at all or they just read it but you still received the DTV 2 hours after messaging?
Anonymous ******************
@Cheyenne *****
They just replied only like this message to me.. But I received approval mail before I call them yet. However, my friend also sent message to them same time with me.. they just read my friend’s message and nothing replied.. my friend hasn’t received yet email till now.
Reply to
Anonymous ******************
Reply
Anonymous ******************
@Christian ******
********************************
Reply to
Anonymous ******************
Reply
John **********
You could try Facebook Messenger but whether you get them or not you need to stay in Cambodia until the process completes. Do not return to Thailand
Carrie ****
From what others who applied in Cambodia have reported, it takes on average a month to get an answer.
Anonymous ******************
Looks like going to be rejected
Guillaume *********
My gf did on October 10th and still waiting. Unlikely that you will have it soon unfortunately. If you are in PP you can extend your visa or go in another country, in the rest of the country you can extend with agency but it takes longer to extend as they have to send everything to PP.
Good luck as 6 weeks and still waiting on our side...
Good luck as 6 weeks and still waiting on our side...
Anonymous ******************
@Guillaume ********
me too , I did on Oct 9 & still waiting.If you don't mind , let me know when your gf get her approval.
Andi ***********
@Guillaume ********
Contact them via Line as mentioned above.Reply to
Andi ***********
Reply
1 comments
5 months ago
3 comments
6 months ago
4 comments
8 months ago
9 comments
10 months ago
3 comments
10 months ago
9 comments
10 months ago
17 comments
10 months ago
7 comments
a year ago
What should I do if my DTV visa application is pending while my Cambodia TR visa is about to expire?
22 comments
a year ago
11 comments
a year ago
11 comments
a year ago
3 comments
a year ago
3 comments
a year ago
3 comments
a year ago
4 comments
a year ago
21 comments
a year ago
4 comments
a year ago
7 comments
a year ago
17 comments
a year ago
12 comments
a year ago
5 comments
a year ago
36 comments
2 years ago
18 comments
2 years ago
10 comments
2 years ago
7 comments
a month ago
9 comments
a month ago
21 comments
a month ago
16 comments
a month ago
8 comments
a month ago
The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.