We were in the same boat but it finally came through (3 days incl weekend) before our departure date. Our plan B was to enter under the 30 day visa with proof of onward flight WITHIN the 30 day period so we could board the flight but then go to the immigration office for an extension as
@Tod ********
suggested also. Keep an eye on your email - they requested for further documentation which I made sure I got back to them promptly. Good luck and all the best. I hope it comes through 🤞🏻