Grand Richmond Hotel - Hotel

• Clean and convenient

• Terrible admin

I ordered some food from another restaurant around 2 am. After that, I called admin (1234) to take the food for me to the room but the admin said very rudely to me. He said, "Don't you know what time to finish to order the food?" , "How many days did I stay here why don't know", "I can't find someone to take the food for you then you should wait until the morning." "No one work for 24 hrs." etc. When I complained to receptions, they did not take responsibility for this situation. They only said apologies. If the hotel still keeps this admin to work. So, I really recommend avoiding this hotel.

Reservation office didn’t arrange my airport pick up, paid and got the confirmation e-mail from the hotel but there was no car arranged upon my arrival!!

• Nice size room
• Nice shower
• Helpful staff

• I asked for a smoking room or area but none was offered.
• No fresh air

This Hotel served its purpose well. The staff was friendly and accommodating. WiFi was so so. Just disappointed there was no place for me to smoke. It’s not so bad for a quarantine hotel, if you have to be stuck somewhere for 7 days, I could think of worse.

• Good

Good service good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

• Staff are very good, responsive
• Food is good

• Air Con temperature can not be adjusted, too cold.

• food was good
• cleanliness good

• Took 3 days to get the hotel confirmation once I booked the room with them
• I was charged twice but got the 2nd one refunded
• After I submitted all the documents to the hotel and was told that it was all complete, I received email asking me again to submit all my documents
• Our names were not on the list of passengers to be transported to the hotel at the airport but after showing the hotel booking were then allowed in the van taking us to the hotel.

The hotel itself was not bad but as mentioned above, it was a bit stressful having to wait so long for the booking confirmation from the hotel and we were waiting for the hotel confirmation before we could submit the request for the Thailand pass so we were a bit concerned that we would receive the Thailand pass before our flight and has to plead with the staff to please process our application promptly. Also the communication with the hotel could be better as it seem the staff taking care of the applications did not communicate with each other as I was asked to submit the same documents several times. Also, normally Thai people are friendly and welcoming but in this case no-one was greeting us and there was information given as far as meals or what we could expect except that there would be a nurse coming at some point to take the PCR test. That could be for the sake of being cautious for travelers coming from overseas but maybe a written explanation would have been helpful or a phone call of some sort. We ended up calling down to find out about the meals and when we did, we did receive lunch which was great and then not too long after we received dinner which was also very good. So it's not all negative but as we wanted to recommend this hotel to our friends as we stayed there before,it is in a good location and had good experiences from before, what I mentioned here is not to try to find fault but rather hopeful critique so that in the future the service could be even better. thank you very much.

• Everythings

• Nothing’s

Very. Good prices and excellent service comfortable near bts satiation highly recommend. I will come back to use of this hotel.

• Friendly
• Correct
• Good service helpdesk
• Good bed
• Good food

• Window locked

All went well and friendly from the moment entering the hotel upto checkout. Room is clean and sufficiently equiped for short stay. Bathroom is clean. Helpful services

• None

• 3 hours late pickup(3am instead of midnight)
• Food was consistently cold and tasted like crap
• Building smelled like an ashtray
• Poor communication between management and staff

Worst hotel I've EVER stayed at (and I've stayed in some real dumps). Still waiting for a refund as I only had to stay one night but had originally booked 7 as per requirements at the time

• Great location next to sky train station

• Meal are cold

The room is outdated Not enough power outlet No temperature control available Most of the time it’s too warm Inside the room

• Food always on time very helpful staff

• Stuck in room for 14 days

Dani from grand Richmond Hotel was brilliant throughout our quarantine, always willing to help and even got me food from 7 eleven when I had no money

• heerlijk eten

• Weet je nog te veel dagen quarantaine? moet worden verminderd indien al gevaccineerd

Goed overzicht, heerlijk eten, te veel quarantainedagen. moet worden verminderd indien al gevaccineerd

• Het personeel doet het heel goed en zorgt voor de klanten?

• Geen frisse lucht, ramen zijn dichtgeschroefd / A / C kan niet boven 25 C worden aangepast / Douchetemperatuur heeft geen controle, warm en koud wisselen elkaar om de paar minuten af.

De oorspronkelijke boeking was voor het Chorcher-resort en werd op het laatste moment gewijzigd door de Richmond-groep nadat alle documenten naar immigratie waren gestuurd voor COE-autorisatie, dit was erg onhandig en veroorzaakte problemen met immigratie bij aankomst. Niemand houdt van aas en wisseltactieken. Hier moet aan gewerkt worden.

Ik heb een heerlijk verblijf. De medewerker is vriendelijk en attent, de kamer is ruim en biedt een grote portie maaltijden.

• Uitzicht op de stad
• Voorzieningen
• Onderhoud
• Schoon
• Goed aanbod van eten?

• Trage wifi maar acceptabel

De kamer met uitzicht op de stad geeft je het gevoel dat je niet zo vastzit in de kamer, schoon met fatsoenlijke voorzieningen, je kunt ook om de yogamat vragen Het eten is goed personeel was behulpzaam, maar de wifi is over het algemeen een beetje traag Ik heb genoten van mijn verblijf

• Personeel is erg vriendelijk

• Service kan traag zijn?

Grand Richmond Hotel zorgt ervoor dat klanten zich welkom voelen en serveert goed. Het lijkt moeilijk voor het hotel om service te verlenen buiten de maaltijduren.

• Grote kamer, hoge verdieping met een goed uitzicht.
• De meeste maaltijden zijn niet slecht, maar soms vergeten ze te serveren of een beetje vertraging.

• Soms vergeet het hotel maaltijden te serveren.
• Vertraging van diensten. Je moet ze keer op keer bellen om ze eraan te herinneren.
• Dubbele kosten voor roomservice bij het uitchecken. U moet noteren en opnieuw controleren of het correct is.
• Het hotelpersoneel maakte altijd een fout. Ik vroeg bijvoorbeeld om de kussensloop te veranderen; het hotel liet me 2 dagen wachten en gaf me toen de zeer oude die niet dezelfde standaard is als in de kamer.
• Ik kreeg een kamer aan de westkant en het was 's middags heet tot zonsondergang.

Als u niet tegen vertraging van diensten kunt, kies dan niet voor dit hotel. Aangezien het hotel hun personeel de kamer niet de hele periode (15 nachten) laat schoonmaken, moet u het zelf doen, maar er is geen schoonmaakhulpmiddel voor de badkamer.