Grand Richmond Hotel - AQ / ASQ

• Good

Good service good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

• Staff are very good, responsive
• Food is good

• Air Con temperature can not be adjusted, too cold.

• food was good
• cleanliness good

• Took 3 days to get the hotel confirmation once I booked the room with them
• I was charged twice but got the 2nd one refunded
• After I submitted all the documents to the hotel and was told that it was all complete, I received email asking me again to submit all my documents
• Our names were not on the list of passengers to be transported to the hotel at the airport but after showing the hotel booking were then allowed in the van taking us to the hotel.

The hotel itself was not bad but as mentioned above, it was a bit stressful having to wait so long for the booking confirmation from the hotel and we were waiting for the hotel confirmation before we could submit the request for the Thailand pass so we were a bit concerned that we would receive the Thailand pass before our flight and has to plead with the staff to please process our application promptly. Also the communication with the hotel could be better as it seem the staff taking care of the applications did not communicate with each other as I was asked to submit the same documents several times. Also, normally Thai people are friendly and welcoming but in this case no-one was greeting us and there was information given as far as meals or what we could expect except that there would be a nurse coming at some point to take the PCR test. That could be for the sake of being cautious for travelers coming from overseas but maybe a written explanation would have been helpful or a phone call of some sort. We ended up calling down to find out about the meals and when we did, we did receive lunch which was great and then not too long after we received dinner which was also very good. So it's not all negative but as we wanted to recommend this hotel to our friends as we stayed there before,it is in a good location and had good experiences from before, what I mentioned here is not to try to find fault but rather hopeful critique so that in the future the service could be even better. thank you very much.

• Everythings

• Nothing’s

Very. Good prices and excellent service comfortable near bts satiation highly recommend. I will come back to use of this hotel.

• Friendly
• Correct
• Good service helpdesk
• Good bed
• Good food

• Window locked

All went well and friendly from the moment entering the hotel upto checkout. Room is clean and sufficiently equiped for short stay. Bathroom is clean. Helpful services

• None

• 3 hours late pickup(3am instead of midnight)
• Food was consistently cold and tasted like crap
• Building smelled like an ashtray
• Poor communication between management and staff

Worst hotel I've EVER stayed at (and I've stayed in some real dumps). Still waiting for a refund as I only had to stay one night but had originally booked 7 as per requirements at the time

• Great location next to sky train station

• Meal are cold

The room is outdated Not enough power outlet No temperature control available Most of the time it’s too warm Inside the room

• Food always on time very helpful staff

• Stuck in room for 14 days

Dani from grand Richmond Hotel was brilliant throughout our quarantine, always willing to help and even got me food from 7 eleven when I had no money

• delicious food

• Remember too many days of quarantine? should be reduced if already vaccinated

Good overview, delicious food, too many days of quarantine. should be reduced if already vaccinated

• Staff is doing a very fine job, caring for the customers

• No fresh air, windows are bolted shut/ A/C cannot adjust above 25C/ Shower temp has no control, hot and cold alternating every few minutes.

Original booking was for Chorcher resort and was changed by the Richmond group at the last moment after all documents were sent in to immigration for COE authorization, this was very inconvenient and caused problems with immigration on arrival. No one likes bait and switch tactics. This needs to be worked on.

I have a wonderful stay. The employee are kind and considerate, the room is spacious and big serving of meals.

• City view
• Amenities
• Service
• Clean
• Good range of food

• Slow wifi but acceptable

The room with the city view make you feel like you not that stuck in the room, clean with decent amenities, you can also ask for the yoga matthe food is good staffs were helpful but the wifi is a bit slow overall I enjoyed my stay

• Staff is very friendly

• Service can be slow

Grand Richmond Hotel makes clients feel welcome and serves well. It seems difficult for the hotel to give service outside meal time hours.

• Big room , high floor with a good view.
• Most meal is not bad but sometimes they forget to serve or a bit delay.

• Sometimes the hotel forget to serve meals.
• Delay of services. You have to call to remind them again and again.
• Duplicate in-room service charges when you check out. You have to note down and recheck if it is correct.
• The hotel staff always made a mistake. For example I asked to change the pillow case; the hotel let me waited for 2 day and then gave me the very old one which is not the same standard as in the room.
• I got a room in the west side and it was hot in the afternoon until the sunset.

If you can't stand delay of services, do not choose this hotel. Since the hotel wont let their staff to clean the room for the whole period (15 nights), you have to make it on your own but there is no cleaning tools for the bathroom.