Hôtel Grand Richmond - Hotel

• Clean and convenient

• Terrible admin

I ordered some food from another restaurant around 2 am. After that, I called admin (1234) to take the food for me to the room but the admin said very rudely to me. He said, "Don't you know what time to finish to order the food?" , "How many days did I stay here why don't know", "I can't find someone to take the food for you then you should wait until the morning." "No one work for 24 hrs." etc. When I complained to receptions, they did not take responsibility for this situation. They only said apologies. If the hotel still keeps this admin to work. So, I really recommend avoiding this hotel.

Reservation office didn’t arrange my airport pick up, paid and got the confirmation e-mail from the hotel but there was no car arranged upon my arrival!!

• Nice size room
• Nice shower
• Helpful staff

• I asked for a smoking room or area but none was offered.
• No fresh air

This Hotel served its purpose well. The staff was friendly and accommodating. WiFi was so so. Just disappointed there was no place for me to smoke. It’s not so bad for a quarantine hotel, if you have to be stuck somewhere for 7 days, I could think of worse.

• Good

Good service good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

• Staff are very good, responsive
• Food is good

• Air Con temperature can not be adjusted, too cold.

• food was good
• cleanliness good

• Took 3 days to get the hotel confirmation once I booked the room with them
• I was charged twice but got the 2nd one refunded
• After I submitted all the documents to the hotel and was told that it was all complete, I received email asking me again to submit all my documents
• Our names were not on the list of passengers to be transported to the hotel at the airport but after showing the hotel booking were then allowed in the van taking us to the hotel.

The hotel itself was not bad but as mentioned above, it was a bit stressful having to wait so long for the booking confirmation from the hotel and we were waiting for the hotel confirmation before we could submit the request for the Thailand pass so we were a bit concerned that we would receive the Thailand pass before our flight and has to plead with the staff to please process our application promptly. Also the communication with the hotel could be better as it seem the staff taking care of the applications did not communicate with each other as I was asked to submit the same documents several times. Also, normally Thai people are friendly and welcoming but in this case no-one was greeting us and there was information given as far as meals or what we could expect except that there would be a nurse coming at some point to take the PCR test. That could be for the sake of being cautious for travelers coming from overseas but maybe a written explanation would have been helpful or a phone call of some sort. We ended up calling down to find out about the meals and when we did, we did receive lunch which was great and then not too long after we received dinner which was also very good. So it's not all negative but as we wanted to recommend this hotel to our friends as we stayed there before,it is in a good location and had good experiences from before, what I mentioned here is not to try to find fault but rather hopeful critique so that in the future the service could be even better. thank you very much.

• Everythings

• Nothing’s

Very. Good prices and excellent service comfortable near bts satiation highly recommend. I will come back to use of this hotel.

• Friendly
• Correct
• Good service helpdesk
• Good bed
• Good food

• Window locked

All went well and friendly from the moment entering the hotel upto checkout. Room is clean and sufficiently equiped for short stay. Bathroom is clean. Helpful services

• None

• 3 hours late pickup(3am instead of midnight)
• Food was consistently cold and tasted like crap
• Building smelled like an ashtray
• Poor communication between management and staff

Worst hotel I've EVER stayed at (and I've stayed in some real dumps). Still waiting for a refund as I only had to stay one night but had originally booked 7 as per requirements at the time

• Great location next to sky train station

• Meal are cold

The room is outdated Not enough power outlet No temperature control available Most of the time it’s too warm Inside the room

• Food always on time very helpful staff

• Stuck in room for 14 days

Dani from grand Richmond Hotel was brilliant throughout our quarantine, always willing to help and even got me food from 7 eleven when I had no money

• nourriture délicieuse

• Rappelez-vous trop de jours de quarantaine? devrait être réduit si déjà vacciné

Bon aperçu, nourriture délicieuse, trop de jours de quarantaine. devrait être réduit si déjà vacciné

• Le personnel fait du très bon travail, à l'écoute des clients

• Pas d'air frais, les fenêtres sont fermées par boulons/ La climatisation ne peut pas s'ajuster au-dessus de 25 ° C/ La température de la douche n'a aucun contrôle, le chaud et le froid alternent toutes les quelques minutes.

La réservation initiale était pour le complexe Chorcher et a été modifiée par le groupe Richmond au dernier moment après que tous les documents aient été envoyés à l'immigration pour l'autorisation du COE, cela était très gênant et a causé des problèmes d'immigration à l'arrivée. Personne n'aime les appâts et changer de tactique. Cela doit être travaillé.

J'ai un merveilleux séjour. L'employé est gentil et prévenant, la salle est spacieuse et une grande portion de repas.

• Vue de la ville
• Agréments
• Un service
• Faire le ménage
• Bonne gamme de nourriture

• Wifi lent mais acceptable

La chambre avec vue sur la ville vous donne l'impression de ne pas être coincé dans la chambre, propre avec des équipements décents, vous pouvez également demander le tapis de yogala nourriture est bonne le personnel était serviable mais le wifi est un peu lent dans l'ensemble j'ai apprécié mon séjour

• Le personnel est très sympathique

• Le service peut être lent

Le Grand Richmond Hotel fait que les clients se sentent les bienvenus et sert bien. Il semble difficile pour l'hôtel d'assurer le service en dehors des heures de repas.

• Grande chambre, étage élevé avec une belle vue.
• La plupart des repas ne sont pas mauvais mais parfois ils oublient de servir ou retardent un peu.

• Parfois, l'hôtel oublie de servir les repas.
• Retard des services. Vous devez appeler pour leur rappeler encore et encore.
• Dupliquer les frais de service en chambre lors de votre départ. Vous devez noter et revérifier si c'est correct.
• Le personnel de l'hôtel se trompait toujours. Par exemple, j'ai demandé à changer la taie d'oreiller ; l'hôtel m'a laissé attendre 2 jours puis m'a donné le très ancien qui n'est pas du même niveau que dans la chambre.
• J'ai eu une chambre du côté ouest et il faisait chaud l'après-midi jusqu'au coucher du soleil.

Si vous ne supportez pas le retard des services, ne choisissez pas cet hôtel. Étant donné que l'hôtel ne laissera pas son personnel nettoyer la chambre pendant toute la période (15 nuits), vous devez le faire vous-même mais il n'y a pas d'outils de nettoyage pour la salle de bain.