Grand Richmond Hotel - Hotel

• Clean and convenient

• Terrible admin

I ordered some food from another restaurant around 2 am. After that, I called admin (1234) to take the food for me to the room but the admin said very rudely to me. He said, "Don't you know what time to finish to order the food?" , "How many days did I stay here why don't know", "I can't find someone to take the food for you then you should wait until the morning." "No one work for 24 hrs." etc. When I complained to receptions, they did not take responsibility for this situation. They only said apologies. If the hotel still keeps this admin to work. So, I really recommend avoiding this hotel.

Reservation office didn’t arrange my airport pick up, paid and got the confirmation e-mail from the hotel but there was no car arranged upon my arrival!!

• Nice size room
• Nice shower
• Helpful staff

• I asked for a smoking room or area but none was offered.
• No fresh air

This Hotel served its purpose well. The staff was friendly and accommodating. WiFi was so so. Just disappointed there was no place for me to smoke. It’s not so bad for a quarantine hotel, if you have to be stuck somewhere for 7 days, I could think of worse.

• Good

Good service good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

• Staff are very good, responsive
• Food is good

• Air Con temperature can not be adjusted, too cold.

• food was good
• cleanliness good

• Took 3 days to get the hotel confirmation once I booked the room with them
• I was charged twice but got the 2nd one refunded
• After I submitted all the documents to the hotel and was told that it was all complete, I received email asking me again to submit all my documents
• Our names were not on the list of passengers to be transported to the hotel at the airport but after showing the hotel booking were then allowed in the van taking us to the hotel.

The hotel itself was not bad but as mentioned above, it was a bit stressful having to wait so long for the booking confirmation from the hotel and we were waiting for the hotel confirmation before we could submit the request for the Thailand pass so we were a bit concerned that we would receive the Thailand pass before our flight and has to plead with the staff to please process our application promptly. Also the communication with the hotel could be better as it seem the staff taking care of the applications did not communicate with each other as I was asked to submit the same documents several times. Also, normally Thai people are friendly and welcoming but in this case no-one was greeting us and there was information given as far as meals or what we could expect except that there would be a nurse coming at some point to take the PCR test. That could be for the sake of being cautious for travelers coming from overseas but maybe a written explanation would have been helpful or a phone call of some sort. We ended up calling down to find out about the meals and when we did, we did receive lunch which was great and then not too long after we received dinner which was also very good. So it's not all negative but as we wanted to recommend this hotel to our friends as we stayed there before,it is in a good location and had good experiences from before, what I mentioned here is not to try to find fault but rather hopeful critique so that in the future the service could be even better. thank you very much.

• Everythings

• Nothing’s

Very. Good prices and excellent service comfortable near bts satiation highly recommend. I will come back to use of this hotel.

• Friendly
• Correct
• Good service helpdesk
• Good bed
• Good food

• Window locked

All went well and friendly from the moment entering the hotel upto checkout. Room is clean and sufficiently equiped for short stay. Bathroom is clean. Helpful services

• None

• 3 hours late pickup(3am instead of midnight)
• Food was consistently cold and tasted like crap
• Building smelled like an ashtray
• Poor communication between management and staff

Worst hotel I've EVER stayed at (and I've stayed in some real dumps). Still waiting for a refund as I only had to stay one night but had originally booked 7 as per requirements at the time

• Great location next to sky train station

• Meal are cold

The room is outdated Not enough power outlet No temperature control available Most of the time it’s too warm Inside the room

• Food always on time very helpful staff

• Stuck in room for 14 days

Dani from grand Richmond Hotel was brilliant throughout our quarantine, always willing to help and even got me food from 7 eleven when I had no money

• leckeres Essen

• Erinnern Sie sich an zu viele Tage Quarantäne? sollte reduziert werden, wenn bereits geimpft

Gute Übersicht, leckeres Essen, zu viele Quarantänetage. sollte reduziert werden, wenn bereits geimpft

• Das Personal macht einen sehr guten Job und kümmert sich um die Kunden

• Keine frische Luft, Fenster sind verriegelt / Klimaanlage kann nicht über 25 ° C eingestellt werden / Duschtemperatur hat keine Kontrolle, heiß und kalt wechseln sich alle paar Minuten ab.

Die ursprüngliche Buchung war für das Chorcher Resort und wurde von der Richmond-Gruppe im letzten Moment geändert, nachdem alle Dokumente zur COE-Genehmigung an die Einwanderungsbehörde geschickt wurden. Dies war sehr umständlich und führte zu Problemen bei der Einreise bei der Ankunft. Niemand mag Köder und Wechseltaktiken. Daran muss gearbeitet werden.

Ich habe einen wundervollen Aufenthalt. Die Angestellten sind nett und rücksichtsvoll, das Zimmer ist geräumig und die Portionen sind groß.

• Stadtblick
• Ausstattung
• Bedienung
• Sauber
• Gutes Essensangebot

• Langsames WLAN, aber akzeptabel

Das Zimmer mit Blick auf die Stadt gibt Ihnen das Gefühl, nicht so im Zimmer festzustecken, sauber mit anständigen Annehmlichkeiten, Sie können auch nach der Yogamatte fragen. Das Essen ist gut Die Angestellten waren hilfsbereit, aber das WLAN ist insgesamt etwas langsam Ich habe meinen Aufenthalt genossen?

• Personal ist sehr freundlich

• Der Service kann langsam sein

Im Grand Richmond Hotel fühlen sich die Kunden willkommen und werden gut bedient. Es scheint schwierig für das Hotel zu sein, außerhalb der Essenszeiten zu bedienen.

• Großes Zimmer, obere Etage mit guter Aussicht.
• Die meisten Mahlzeiten sind nicht schlecht, aber manchmal vergessen sie das Servieren oder verzögern sich etwas.

• Manchmal vergisst das Hotel, Mahlzeiten zu servieren.
• Verzögerung der Dienste. Sie müssen sie immer wieder anrufen, um sie daran zu erinnern.
• Doppelte Servicegebühren im Zimmer beim Check-out. Sie müssen es notieren und erneut überprüfen, ob es richtig ist.
• Das Hotelpersonal hat immer einen Fehler gemacht. Ich habe zum Beispiel darum gebeten, den Kissenbezug zu wechseln; Das Hotel ließ mich 2 Tage warten und gab mir dann das sehr alte, das nicht den gleichen Standard wie im Zimmer hat.
• Ich bekam ein Zimmer auf der Westseite und es war nachmittags heiß bis zum Sonnenuntergang.

Wenn Sie Verzögerungen von Dienstleistungen nicht ertragen können, wählen Sie dieses Hotel nicht. Da das Hotel das Zimmer während des gesamten Zeitraums (15 Nächte) nicht vom Personal reinigen lässt, müssen Sie es selbst machen, aber es gibt keine Reinigungsutensilien für das Badezimmer.