4.3 Deluxe Room (Value Package)
แง่บวก- Every person, at the hotel, in which there was contact, was professional, provided timely responses, listened to the problem and addressed as requested. On the second day, after having consumed three meals of largely all carbohydrates, I reached out for help. Within minutes a team was at my beck and call. They listened to my problem (diabetic with hypertension) and the need for more protein and much less carbs. Every following meal was exactly as needed. Great team!!
- Pullman will listen. Suggest not hesitating to reach out, just dial zero and response is immediate.
- One day the sink became clogged. Contacted operator and a Plummer was in my room in ten minutes, sink repaired in five.
เชิงลบ- Prior to my reservation, after reading reviews, questions were posed to the Pullman reservation (Sofie) team regarding the food, menu and delivery temperatures as mentioned. I asked the wrong questions. My suggestion would be to allow more flexibility to the guest. The guest is given a list to review during your ride from airport to hotel. It was late (0200) following a 30+ hour flight and layovers, dark in vehicle, tired, thus, timing was bad. Suggest they handle this up front, prior to check in.
- Secondly, in my opinion, Pullman should provide access to their regular menu, allowing each guest to order rather than offering one Western and one Asian option each meal, take it or leave it. Again responsiveness was TOPS but the food was average at best. Pullman is known for some of their food, hamburgers are fantastic (regretfully, only had the hamburger one of the 14 meals (excluding breakfast).
- I think this is an easy fix and end most negative reviews related to food.
To the wise, my suggestion is not to come to Thailand until these quarantines are not required, if at all possible. Pullman was the Best prison in BKK but should have delayed my coming. Never really saw the hotel because you are dropped off in a secluded area (9th floor service garage), quarantined with these three exceptions; 2 PCR test and one 45 minutes workout session allowed after my first PCR test result was negative.
Hope you enjoy washing dishes, taking trash out, lol.
I chose the right hotel of the options and say thanks for all the support from the whole Pullman team.
Tom