Answereda year ago
Why haven't I received the email notification for my TDAC submission?
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Completed the TDAC yesterday successfully. Printed off the initial notification from the Web page but have not received an email notification in either inbox or spam folder after 24 hours.
Anyone else having an issue?
Anyone else having an issue?
Answer summary
A user successfully completed their TDAC submission but did not receive the email notification. Several commenters shared similar experiences, indicating that there were issues with the email and download functions. Some suggested that printing the confirmation from the website is sufficient, while others noted that attempts to resubmit or edit the application may successfully trigger the email notification. Additionally, a solution was provided through a specific portal that guarantees obtaining the TDAC PDF.
23 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Mark ********
OPThanks everyone. I just reopened it, made no changes and then submitted and the email notification came through in seconds...must have been a glitch yesterday
This one has the QR code so happy days.
This one has the QR code so happy days.
Mark ********
I had same issue, never received email. Just take your printed copy
Henry *********
Printing off the Web notification is sufficient.
THAI ******************************
@Henry ********
It depends on the officer and how the traveler is entering Thailand.If they printed the PDF or saved it properly, they should be fine.
However, if they only have the confirmation page without the QR code, it could be a problem.
Mark ********
OP@THAI *****************************
this one has the QR Code, thanks for the heads up.Wayne *********
I had issues yesterday too. I filled everything out then after I received the email I discovered I messed up my middle name.
Filled out a new form but didn’t get a new email. I went to edit the new form a few times, saved it (without changing anything) and eventually got an email after about the third attempt!
Filled out a new form but didn’t get a new email. I went to edit the new form a few times, saved it (without changing anything) and eventually got an email after about the third attempt!
THAI ******************************
@Wayne ********
Yes, it was having a lot of issues yesterday.Mark ********
OP@Wayne ********
is the information in the email the same as the one you get when you complete the form?Wayne *********
@Mark *******
yes, you get the QR code in the email and a PDF document if you want to print it.I would just go in and edit your application. Then at the end it should send you another email.
Ron ******
Did it yesterday, email arrived within seconds. You did enter email address correctly?
Mark ********
OP@Ron *****
yes I did it twice as I had something to add. Never received one then either.Ron ******
@Mark *******
Did the page you printed have the TDAC number reference? If it has then it stands to reason it’s in the system.Mark ********
OP@Ron *****
Yeah, it said application successful, it is the lack of email confirmation.Lynnette *******
@Mark *******
are you sure you were on the correct site?Lynnette *******
@Mark *******
you filled in 2? I did my corrections when it asked me to check info before submitting. I then got the screen message withing seconds asking if I wanted to print the pdf. It also sent it in an email.Lynnette *******
@Mark *******
ah. Maybe the going back caused that. At least you had the pdf. 😊Mark ********
OP@Lynnette ******
no I went back to make a change hence twice. Like you i got the pdf and then downloaded it. I did not get the email. Absolutely on the correct site.
THAI ******************************
@Lynnette ******
The print option does NOT always appear.Yesterday it was only appearing 40-50% of the time.
THAI ******************************
Were you able to download the PDF?
We noticed email, and download issues yesterday.
This is one of the biggest reasons why we created
Basically when you submit thought our portal your application will not be marked as completed until we have successfully obtained your TDAC pdf ( which usually happens in 1 minute ).
We suggest attempting to edit, or submitting again if you don't have the PDF/QR, or using our portal.
We noticed email, and download issues yesterday.
This is one of the biggest reasons why we created
*************************
( which is FREE for arrivals within 72 hours ).Basically when you submit thought our portal your application will not be marked as completed until we have successfully obtained your TDAC pdf ( which usually happens in 1 minute ).
We suggest attempting to edit, or submitting again if you don't have the PDF/QR, or using our portal.
Mark ********
OP@THAI *****************************
will try just going in again and saving without editing. (or use a different email address)THAI ******************************
@Mark *******
It was most likely not your email address it's been a game of chance during busy hours.The work around is to just submit for an edit, and resubmit via editing.
Mark ********
OP@THAI *****************************
yes i got the PDF and printed it off.THAI ******************************
@Mark *******
If you have the PDF printout you are fine.Nothing else is needed, you already have all the details to edit in there as well.
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