thailand
Ask question
This is NOT an official government website. We are an independent resource providing information and assistance to travelers.

Why haven't I received the email notification for my TDAC submission?

TDACemail notificationThailandexpatvisa applicationQR codewebsite issues
May 13, 2025
a day ago
Mark ********
ORIGINAL POSTER
Completed the TDAC yesterday successfully. Printed off the initial notification from the Web page but have not received an email notification in either inbox or spam folder after 24 hours.

Anyone else having an issue?
743
views
1
likes
29
all likes
23
replies
0
images
6
users
TLDR : Answer Summary
A user successfully completed their TDAC submission but did not receive the email notification. Several commenters shared similar experiences, indicating that there were issues with the email and download functions. Some suggested that printing the confirmation from the website is sufficient, while others noted that attempts to resubmit or edit the application may successfully trigger the email notification. Additionally, a solution was provided through a specific portal that guarantees obtaining the TDAC PDF.
Thailand Digital Arrival Card (TDAC)

WARNING: Only trust Thai government websites with .go.th domains or Thai agent websites with .co.th or .in.th domains, as these require verified Thai registration and cannot be registered anonymously.

The official TDAC form is available at tdac.immigration.go.th, which uses the official .go.th government domain.

These sites are operated by AGENTS CO., LTD., a trusted company that has served hundreds of thousands of travelers to Thailand.

The official TDAC service by AGENTS CO., LTD. does NOT charge any fees for arrivals within 72 hours. If you need to book more than 72 hours in advance, there is a service fee of $8.

Do not trust other sites pretending to be a trustworthy agency. Pay attention to delivery time - the service operated by AGENTS CO., LTD. has 1 minute delivery time for arrivals within 72 hours.

Don't fall for sites pretending to be tdac.in.th or the official government tdac.immigration.go.th website. Always double-check the exact domain in your browser.

Scam services may take days to process your application, others may not even do anything. With these TDAC scam services you also need to worry about double charges.

Please watch out for TDAC misinformation spread by fugitive Jesse Nickles and his many fake accounts on Quora, TripAdvisor, Reddit, and other platforms.

TRUSTED TDAC LINKS:

Official Government TDAC Form: tdac.immigration.go.th
Official TDAC form by AGENTS (https://tdac.agents.co.th)
Official TDAC information page by AGENTS (https://tdac.in.th)

Mark ********
ORIGINAL POSTER
Thanks everyone. I just reopened it, made no changes and then submitted and the email notification came through in seconds...must have been a glitch yesterday

This one has the QR code so happy days.
a day ago
Like
Reply
Mark ********
I had same issue, never received email. Just take your printed copy
a day ago
Like
Reply
Henry *********
Printing off the Web notification is sufficient.
a day ago
Like
Reply
THAI ******************************
@Henry ********
 It depends on the officer and how the traveler is entering Thailand.

If they printed the PDF or saved it properly, they should be fine.

However, if they only have the confirmation page without the QR code, it could be a problem.
a day ago
Like
Reply
Mark ********
ORIGINAL POSTER
@THAI *****************************
 this one has the QR Code, thanks for the heads up.
a day ago
Like
Reply
Reply to
Mark ********
Reply
Wayne *********
I had issues yesterday too. I filled everything out then after I received the email I discovered I messed up my middle name.

Filled out a new form but didn’t get a new email. I went to edit the new form a few times, saved it (without changing anything) and eventually got an email after about the third attempt!
a day ago
Like
Reply
THAI ******************************
@Wayne ********
 Yes, it was having a lot of issues yesterday.
a day ago
Like
Reply
Mark ********
ORIGINAL POSTER
@Wayne ********
 is the information in the email the same as the one you get when you complete the form?
a day ago
Like
Reply
Wayne *********
@Mark *******
 yes, you get the QR code in the email and a PDF document if you want to print it.

I would just go in and edit your application. Then at the end it should send you another email.
a day ago
Like
Reply
Reply to
Wayne *********
Reply
Ron ******
Did it yesterday, email arrived within seconds. You did enter email address correctly?
a day ago
Like
Reply
Mark ********
ORIGINAL POSTER
@Ron *****
 yes I did it twice as I had something to add. Never received one then either.
a day ago
Like
Reply
Ron ******
@Mark *******
 Did the page you printed have the TDAC number reference? If it has then it stands to reason it’s in the system.
a day ago
Like
Reply
Mark ********
ORIGINAL POSTER
@Ron *****
 Yeah, it said application successful, it is the lack of email confirmation.
a day ago
Like
Reply
Reply to
Mark ********
Reply
Lynnette *******
@Mark *******
 are you sure you were on the correct site?
a day ago
Like
Reply
Lynnette *******
@Mark *******
 you filled in 2? I did my corrections when it asked me to check info before submitting. I then got the screen message withing seconds asking if I wanted to print the pdf. It also sent it in an email.
a day ago
Like
Reply
Mark ********
ORIGINAL POSTER
@Lynnette ******
 no I went back to make a change hence twice. Like you i got the pdf and then downloaded it. I did not get the email.

Absolutely on the correct site.
a day ago
Like
Reply
Lynnette *******
@Mark *******
 ah. Maybe the going back caused that. At least you had the pdf. 😊
a day ago
Like
Reply
THAI ******************************
@Lynnette ******
 The print option does NOT always appear.

Yesterday it was only appearing 40-50% of the time.
a day ago
Like
Reply
Reply to
THAI ******************************
Reply
THAI ******************************
Were you able to download the PDF?

We noticed email, and download issues yesterday.

This is one of the biggest reasons why we created
*************************
( which is FREE for arrivals within 72 hours ).

Basically when you submit thought our portal your application will not be marked as completed until we have successfully obtained your TDAC pdf ( which usually happens in 1 minute ).

We suggest attempting to edit, or submitting again if you don't have the PDF/QR, or using our portal.
a day ago
Like
Reply
Mark ********
ORIGINAL POSTER
@THAI *****************************
 will try just going in again and saving without editing. (or use a different email address)
a day ago
Like
Reply
THAI ******************************
@Mark *******
 It was most likely not your email address it's been a game of chance during busy hours.

The work around is to just submit for an edit, and resubmit via editing.
a day ago
Like
Reply
Reply to
THAI ******************************
Reply
Mark ********
ORIGINAL POSTER
@THAI *****************************
 yes i got the PDF and printed it off.
a day ago
Like
Reply
THAI ******************************
@Mark *******
 If you have the PDF printout you are fine.

Nothing else is needed, you already have all the details to edit in there as well.
a day ago
Like
Reply
Reply to
THAI ******************************
Reply
Thai Visa Advice and Everything Else
... members · 60% approval rate
The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.
Join the Group
Thai Visa Advice and Everything Else
View the Conversation
Thai Visa Advice and Everything Else
How can I submit my TDAC application if the official website is down?
19 comments
7 days ago
What should I do if I forgot to enter my DTV visa number on the TDAC before flying to Bangkok?
8 comments
10 days ago
What are the experiences and requirements for using the TDAC application for entering Thailand?
13 comments
10 days ago
What is the process for applying for the Thailand Digital Arrival Card (TDAC) and what do I need to know?
52 comments
16 days ago
Should I be concerned if my payment receipt for a visa is not emailed but the status shows processing?
1 comments
20 days ago
What are the submission rules for the TDAC when arriving in Thailand?
27 comments
20 days ago
What should I do if I haven't received email updates for my DTV visa application at the Thai embassy in Vientiane?
13 comments
20 days ago
What should you do if the TDAC website crashes a few days before your travel to Thailand?
38 comments
a month ago
What should I do if I received my visa approval but no PDF attachment from the Thai embassy?
5 comments
2 months ago
What should I do if I received notice of my visa being delivered by email but cannot find it?
5 comments
4 months ago
Why didn't I receive email notifications for my DTC e-visa application updates?
2 comments
6 months ago
What should I do if I don't receive a confirmation for my TM30 submission in Thailand?
15 comments
a year ago
What should I do if I haven't received confirmation for my 90 Day Report filed online in Thailand?
3 comments
2 years ago
What should I do if I'm not receiving the verification email for the Thai e-visa service?
2 comments
3 years ago
What to do if your online 90-day report is still pending after submission in Thailand?
5 comments
3 years ago
Should I receive an email confirmation after submitting my visa application to Thailand?
5 comments
3 years ago
What should I do if I'm not receiving the verification email for my Non O spousal visa application via the Thai embassy website?
6 comments
3 years ago
Has anyone received their Thailand pass application confirmation since the reopening yesterday?
20 comments
3 years ago
What should I do if my visa approval hasn't arrived by mail after the stated delivery date?
6 comments
3 years ago
What should I do if my application for a NON-OA eVisa shows as pending and I have not received a confirmation email?
5 comments
4 years ago
What should I do if I haven't received a confirmation email after applying for a Non-O visa at the Thai embassy?
6 comments
4 years ago
How Can I Retrieve My TM30 Username and Password After Registration?
3 comments
5 years ago
What should I do if my registration for a visa in Thailand shows successful but I haven't received my login details?
9 comments
6 years ago
What should I do if I haven't received my username and password for TM30 reporting despite a successful registration?
0 comments
6 years ago
What to do if you haven't received the email confirmation for TM30 registration in Thailand?
4 comments
6 years ago
What is the best cannabis dispensary in Bangkok?
7 comments
a month ago
Where can I find the best cannabis dispensary in Chon Buri?
9 comments
a month ago
What are the best dispensaries in Phuket?
21 comments
a month ago
What is the best cannabis dispensary in Surat Thani?
16 comments
a month ago
Where can I find the best weed in Chiang Mai?
8 comments
a month ago
Data protection policyTerms and conditionsDisclaimerPrivacy policyRefund policy
The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.