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Why am I getting a 'contact Immigration office' message when submitting my 90-day report in Thailand?

90-day report Thai immigration Immigration office Visa extensions System errors Online reporting CAPTCHA issue Recent experiences with reporting

Jun 10, 2021

3 years ago

ORIGINAL POSTER

I'm getting the "contact Immigration office" message when I do my 90 days report. 

Skimming past posts, it seems that when the system was down for a few weeks, if you got an update then it wasn't updated in the system. Is that still the case? 

Please let me know any recent experiences. Thanks.

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TLDR : Answer Summary

The user is experiencing a 'contact Immigration office' message during their 90-day report submission, likely due to past system downtime that affected the updating of extensions and reports. Community responses confirm similar issues experienced by others during the system outage, with mixed results in successfully submitting reports afterward. Suggestions include checking with different browsers.

Amanda ********

Try with different browser.

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Joy ********

I managed to do mine online OK this week, after doing a new extension of stay early in the year and a 90 day report in person while the website was down. Lucky I guess.

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Tod *********

That is what appears to be happening, anyone that got an extension OR did a 90 day report during the time the system was down seems to get the "for further information blah-blah-blah" error when you enter the CAPTCHA number.

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Lorenz **********

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John ******

and therefore the only fix is to go to the immigration office - is that correct? Thanks

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Tod *********

that is correct, you go file in person (or if your office allows it and you have time by mail)

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John ******

Thank you Tod.

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John ******

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