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What to do if asked for additional documents after applying for a Non-O visa in Thailand?

e-visaNon-O visaThailand immigrationvisa application processbank statementsmedical certificateprohibitive diseasesvisa requirementsexpat challenges
Jul 23, 2025
a month ago
Dianne **********
ORIGINAL POSTER
Update to previous post....

The evisa is a nightmare. They keep asking me for my bank statements proving income over and over....and now on try number 5 they are now saying they want proof of 800 k in particular. They also insist I have the 5 prohibitive diseases health certificate. Ive just gone to the clinic. The one test takes 9 weeks. The tests also cost about 12k baht. Not a train smash but why???? I thought I had done my homework. Clearly not. Goal posts keep shifting. Insane.

My other option is to deposit the 65k into my Bangkok Bank account for 12 months and then apply. Not ideal of course.

Hi. Evisa for non O. What do you do when they now after the fact ask for following up docs...in particular medical certificate in past few months showing no prohibitive diseases. Well I havent had one. Do they mean I must now go for a health check? No mention of a number of things in the online visa system. Now suddenly all these other things. Like ALL the pages of your passport suddenly. Any clarity? I'm in Malaysia
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TLDR : Answer Summary
The user is facing significant challenges with the Thai e-visa application for a Non-O visa, encountering repeated requests for documentation such as bank statements and proof of income exceeding 800,000 THB. Additionally, they have been asked to provide a health certificate for prohibitive diseases, which takes time and incurs costs. Other frustrations include unexpected requests for passport pages and unclear guidelines about applying in Malaysia, perceived as a difficult location for obtaining a Thai visa.
NON-O RETIREMENT VISA RESOURCES / SERVICES
  • Go to the Retirement Visa Section for information on requirements, including age restrictions, financial requirements, and necessary documentation.
  • For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
  • Explore recent discussions by using the Non-O Retirement Visa tag in the search box at the top of the page.
  • Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
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Dianne **********
ORIGINAL POSTER
Where is easier to apply?
a month ago
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John **********
@Dianne *********
 the easiest place for you to apply is inside Thailand particularly as I believe your embassy still issues an income certificate
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 it also has its complications apparently according to the agents
a month ago
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John **********
@Dianne *********
 what would an agent know about using an income affidavit? That you need to do yourself. If you can't get one from your embassy your going to need 800k baht in your thai bank account. The only other complication for getting a Non-O inside Thailand is having enough time left on your stamp to do so (assuming you're not using one of the few immigration offices that can't do them)
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 my 65k income doesnt come from a pension. Apparently that can be an issue sometimes. So although I can get the letter from my embassy proving income is could then hit a snag at immigration
a month ago
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John **********
@Dianne *********
 they do sometimes want to verify your income, but its just to check the embassy calculation really. You're going to have to do it anyway to get your first 12 month extension of stay on your Non-O anyway, if you don't have 800k baht of funds it is your only option.
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 so are you saying that even if i got my non O evisa here in Malaysia I still need to get that letter from my embassy in order to get the 1 yr extension?
a month ago
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John **********
@Dianne *********
 that's exactly what I am saying. And if for any reason the embassy won't give it to you the ONLY alternative is 800k baht in a Thai bank
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 thank you. Then I think ill head back to Thailand. Because the evisa application is a joke. They are sending me emails requesting the same things over and over but they refuse to reply to my emails asking why certain things are being asked for many times or at all.im actually speechless.
a month ago
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John **********
@Dianne *********
 Malaysia is well known to be difficult
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 but isn't it an evisa section in thailand that is responding to me? Email is evisa...th
a month ago
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John **********
@Dianne *********
 no it isn't. It's the Thai consulate in Malaysia that's responding to you.
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 shucks. How can they be so difficult and unlike other countries.its crazy. I feel like they dont look at the docs I send them. And Thailand wants long stay foreigners spending money in Thailand. So why be so anal about a non O. Makes no sense. And it's also strange because Malaysians are super customer oriented. They are being distinctly obtuse and wanting things that arent essential.
a month ago
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John **********
@Dianne *********
 like I said, they have a reputation for being a difficult consulate to deal with. All you can do is keep supplying what they ask for, there have been reports of them asking for the same thing multiple times so just upload it multiple times
a month ago
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Dianne **********
ORIGINAL POSTER
@John *********
 I'm doing so
a month ago
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Dianne **********
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Dianne **********
ORIGINAL POSTER
What is the health certificate they need? They are not responding via email when i ask them. I think my health cover is in order. But not sure what exactly they want for health certificate purposes. How intricate a health check are they wanting. I'd like to know before i do it and there's something missing
a month ago
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David **********
@Dianne *********
 the medical certificate is only for the Non-OA. Non-O doesn't require a medical certificate or insurance. There are definitely differences between the 2. I'm not an "expert" but typically the Non-O is easier.
a month ago
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Graeme ******
@David *********
 earlier post shows this country asks for the same information for non O and non OA
a month ago
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David **********
@Graeme *****
 I'm glad we did ours in Vietnam.
a month ago
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Dianne **********
ORIGINAL POSTER
@David *********
 i promise I applied for a non O. I checked. They want all this stuff now
a month ago
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Dianne **********
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Graeme ******
This is the form
a month ago
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Dianne **********
ORIGINAL POSTER
@Graeme *****
 can i go to a gp instead of a hospital ?
a month ago
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Graeme ******
@Dianne *********
 yes it's just which ever is more convenient and can deal with it quickly for you. You tend to find all the hospitals will have the ability to sort out any test if required quickly
a month ago
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Dianne **********
ORIGINAL POSTER
@Graeme *****
 and nothing else? No blood tests ecg xrays?
a month ago
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Graeme ******
@Dianne *********
 the hospital and or GP may want to conduct a blood test/ xray as part of signing it off
a month ago
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Dianne **********
ORIGINAL POSTER
@Graeme *****
 thank you so much!!!!
a month ago
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Dianne **********
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Graeme ******
@Dianne *********
 you will needto go to local hospital and pay them to give you the required certificate. On the evisa website there is a form that needs to be signed and stamped by GP saying you dont have any of the diseases mentioned
a month ago
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Graeme ******
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Dianne **********
ORIGINAL POSTER
Im doing the 65k income way...not the 800k. Makes it more complicated.
a month ago
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David **********
@Dianne *********
 Vietnam for the Non -O retirement. We had no issues at all using the Ho Chi Minh city embassy. 5 business days was all it took.
a month ago
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Dianne **********
ORIGINAL POSTER
@David *********
 does each country use its own evisa centre? Because the email address seems to be a general evisa one for Thailand.
a month ago
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David **********
@Dianne *********
 Vietnam has 2 Thai embassies - Hanoi and Ho Chi Minh City. Any correspondence from any country's embassy should come directly from that embassy and not Thailand.
a month ago
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David **********
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Jan ******************
@Dianne *********
 With a South African Passport (if that’s your origin), you can enter on a 60 days visa exemption and apply for a Non O inside Thailand. You’ll probably need a visa agency to assist you as you’ll not be able to open a bank account without a long stay visa.

Otherwise If the actual embassy/consulate accept foreigners to apply it normally should be quite straightforward to apply for a Non O as long as you fulfill formal qualification and can prove a bank account with the required funds.

Several people have applied for a Non O e-visa without issues through the consulate in Ho Chi Minh City or the embassy in Phnom Penh as an example.
a month ago
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Greg ***********
@Jan *****************
 "you can enter on a 60 days visa exemption and apply for a Non O inside Thailand. You’ll probably need a visa agency to assist you as you’ll not be able to open a bank account without a long stay visa." . . . . . it is NOT POSSIBLE anymore, even with the help of any agent. All agencies discontinued offering "change of visa type" from a touristic entry to a 90-days Non-Imm-O visa. You need a Thai bank account for it, and even agents now cannot circumvene this process. Thai Visa Centre in Bangkok was the last one and they have stopped offering it
a month ago
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Dianne **********
ORIGINAL POSTER
@Greg **********
 yep
a month ago
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Dianne **********
ORIGINAL POSTER
@Greg **********
 I actually have a Bangkok Bank account which is now apparently useless for what you are saying. I've been advised here and by various agents that the easiest is to exit Thailand and apply from outside
a month ago
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Greg ***********
@Dianne *********
 if you already have a Thai bank account, then transfer 800,000 THB onto it from abroad, make sure it is coded as a foreign remittance. As soon as the money is in the account, make a border run, enter visa-exempt, then you can apply for the "change of visa type" from the exempt entry to a 90-days Non-Imm-O visa on Immigration for 2000 THB. You won't need an agent. It is however better to use an agent as they can make the process seamless and easy for you
a month ago
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Jan ******************
@Greg **********
 ok Thank you for the update then -the owners of this site-
@THAI *****************************
- confirmed that they still were able earlier this spring as a part of an complete visa package, but sad if they’re also not able anymore.
a month ago
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Jan ******************
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Brandon ************
Medical certificate is for non-OA not non-O. Are you are you applied for the correct visa?

But aside from that, Malaysia is known as one of the most difficult places to get a Thai visa in SE Asia. They ask for extra documents, sometimes many times for the same document.

Every page of passport is a common request to make sure you're in Malaysia and never left. Sometimes they can take over a month too.
a month ago
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Dianne **********
ORIGINAL POSTER
@Brandon ***********
 retirement visa is non O right?
a month ago
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Jan ******************
I don’t know if anything’s changed after they started using e-visa, but previously Malaysia required a health insurance and a medical statement also for a regular Non O visa.
a month ago
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Graham ******
@Dianne *********
 Yes but there is also the Non-OA and Non-OX, all non-immigrant retirement (over 50) visas but have different requirements
a month ago
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Tony **********
@Dianne *********
 non-o has many sub-types. Over 50 based on retirement is one, marriage is another. It's is a 90 day visa for you to fulfill the financial requirements for a 1yr extension. The non-oa is a 1yr multi entry retirement visa that can get you almost 2yrs. It requires a medical certificate, criminal background check and medical insurance.

It sounds like you applied for the OA not the O.
a month ago
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John **********
@Tony *********
 she won't get a Non-OA in Malaysia unless she has official residence rights
a month ago
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Dianne **********
ORIGINAL POSTER
@Tony *********
 maybe they made a mistake. They are also asking for health insurance with all kinds of minimums. I have extensive travel insurance. I understood i didn't need international health insurance for the non O
a month ago
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Chris *******
@Dianne *********
 did you apply for a longterm 1year visa or a 90 day visa? OA is a 1 year visa. Requiring all those things. The non-o 90 day is not consider akngterm visa and you will extend 1year at a time in country.
a month ago
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Dianne **********
ORIGINAL POSTER
@Chris ******
 90 day
a month ago
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Jan ******************
@Chris ******
 If you see my handouts from the embassy in Malaysia, they in fact required a health certificate and health insurance also for the initial 90 days Non O visa as one of the few embassies worldwide.
a month ago
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Ron ******
@Dianne *********
 Health insurance is for OA not O. Someones got their wires crossed.
a month ago
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John *******
@Dianne *********
 Yes, it sounds like they think you applied for the Non-OA.
a month ago
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Tony **********
@Dianne *********
 I think you applied for oa, not o.
a month ago
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Anna *********
@Dianne *********
 but you do for non OA which can also be used for retirement over 50. Maybe you applied for that one
a month ago
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Dianne **********
ORIGINAL POSTER
@Tony *********
 I applied for retirement over 50
a month ago
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Max *************
@Dianne *********
 Both the Non-O-A and Non-O are for retirees from 50 years of age. But with different requirements. Do not go for the O-A unless there's a reason for it.
a month ago
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Max *************
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