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What should I do if the Immigration app shows I'm overstay after getting a visa extension in Koh Samui?

Non-Immigrant O Visa Visa Extension Koh Samui Immigration Overstay Issues Thai Immigration App Expat Q&A

May 9, 2021

4 years ago

ORIGINAL POSTER

I recently went to Koh Samui Immigration for a new 1-year "retirement" extension of my non-immigrant O visa and got it without any issues, the new stamp in my passport says "EXTENSION OF STAY PERMITTED UP TO 29 APR 2022", as expected.

Today I logged in to Immigration's Android app and got a pop-up message saying that I was on 10 days overstay, with a permit date of 29/04/2021! I logged out and then in again, the same message appeared again.

It seems that their database is not up to date (yet) or that the app is not that reliable. Should I better inform Immigration about the issue or is this (kind of) "normal" anyway and may be solved by itself with time? 

Has anyone else here ever experienced the same kind of situation?

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TLDR : Answer Summary

After receiving a 1-year "retirement" extension for a non-immigrant O visa in Koh Samui, the user finds that the Immigration app incorrectly states they are 10 days overstayed, despite having a valid extension. Concerns arise about whether to report this issue to Immigration or if it's a common database lag that may resolve itself. Several commenters share similar experiences with system updates and recommend contacting Immigration for clarification.

NON-O RETIREMENT VISA RESOURCES / SERVICES

Go to the Retirement Visa Section for information on requirements, including age restrictions, financial requirements, and necessary documentation.
For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
Explore recent discussions by using the Non-O Retirement Visa tag in the search box at the top of the page.
Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.

Eddy **********

I previously had a problem when the computer system had not been updated. Talk to the issuing immigration office.

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Ellie *******

FYI

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Beat *******

ORIGINAL POSTER

🙏

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Beat *******

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Benjamin ******

There is an application. This is the application that allows a person to file a 90 day report. It can be found at:

Android eServices application;

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iPhone eServices application;

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?l=th

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Koo *******

@Benjamin *****

just got my first 1 year extension and need to do first 90 day report in few weeks, do i must do it at immigration personally or can use the app straight away from beginninng?

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Benjamin ******

The first 90 day report must be done in person

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Benjamin ******

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Nancy ******

I got an extension of stay on March 2nd, and it still isn't in the system. I called Chiang Mai Immigration to see whether they could fix it so that I wouldn't have to do my next 90 day report in person, but no luck.

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Skylar *******

what is the app?

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Beat *******

ORIGINAL POSTER

Android:

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for iOS see my reply to the previous comment

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Skylar *******

thank you

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Skylar *******

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Curt **********

What's the name of the app? Is there one for IOS?

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Curt **********

Thanks

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Beat *******

ORIGINAL POSTER

@Curt *********

this one is for iOS

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Beat *******

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Sharon ********

I tried to do mine earlier this month but it kept saying I was overstay but had no problem when I went to immigration.

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Beat *******

ORIGINAL POSTER

@Sharon *******

Thanks, interesting. I don't actually need to do anything with the app right now, my next 90-day report is only due in July.

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Beat *******

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Benjamin ******

>Has anyone else here ever experienced the same kind of situation?

Yes, a lot of people have, I remember Tod Daniels, the admin of the group, has the same problem as well.

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Benjamin ******

It's normal. I recommend talking to immigration about it, if you want :)

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Benjamin ******

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