How can I contact the Thai Embassy in Paris for my DTV application issues?

Hello everyone ✨

I recently received a request for additional documents from the Thai Embassy for my DTV, and I’m really struggling with it. So I'm here to request a little bit of help 😪

I’ve attached a screenshot with their latest message.

Here is the translation :

" -Other request documents: Bank statement/certificate showing that your account has had a credit balance above 15,000 euros per month for the last 3 months.

- Other request documents: Your file is suspended, please call the visa section of the Thai Embassy in Paris between 10:00-12:00 and 14:00-16:00 on working days."

I am having huge difficulties contacting the embassy directly. I keep getting bots or automated messages (no real person), no matter which option I choose... I feel really stuck and very worried.

Has anyone actually succeeded in getting through to a real person at the Paris embassy, and if so, how?

They specifically tell me I must contact them, but I just can’t, and this situation is getting very stressful.

On top of that, regarding the bank document: my French bank says they’re unable to provide the exact certificate the embassy asks for. They told me my latest account statement, showing I’ve had the 15,000 euros since May, should be enough, and that’s all they’re able to give me. Has anyone else had similar requests or problems with this requirement? Unfortunately, I don’t have the month-by-month account statements for the past three months, only the official letter I already provided.

If you have any advices or testimonials about your own experience and how you managed to get a solution, especially for contacting the Thai Ambassy, It would be extremely helpful. 🥺

Thank you so much in advance,

Lolita