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What should I do if I'm having issues with the Thailand Plus app during my travel?

Thailand Plus app immigration travel issues visa process expat tips

Mar 23, 2021

4 years ago

Naruenapang *******

ORIGINAL POSTER

I have problem with the Thailand plus app.

I put all correct code and id.

Anyone has issue about this?

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TLDR : Answer Summary

The discussion revolves around multiple users experiencing issues with the Thailand Plus app, which is related to entry protocols in Thailand. Users report problems with inputting codes correctly and express confusion about the necessity of the app during their travels, as many were not asked to show it upon entry. Some suggest waiting for a while if the app is not responding, while others advise reinstalling it if problems persist. Despite the technical difficulties, it appears that the app is not strictly required for entry as per recent traveler experiences.

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David ********

Once you get it running, it hangs up on a daily basis anyway.

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Alan ********

I got exactly the same

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Barry **********

I've been having the same problem today. I'll keep trying up until I depart but if it doesnt work ill leave it installed

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Naruenapang *******

ORIGINAL POSTER

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David ***********

I only came in last week and I wasn't asked for it

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Brahim ******

Nobody asked me to download or put this app when I went through immigration...

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Nigel ********

Yes the app works.

Your 6 digit pin goes in REFERENCE

Your COE code (top left of COE certificate) goes below.

I was not asked to see it on entry.

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Alex *********

I am also getting the same message. I have tried multiple times, I have emerged the information correctly but it won't accept it

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Nigel ********

You have the pin generated by COE registration. That goes in top box.

Then on your COE registration there is a reference top left?

That goes in lower box.

If doesn't work delete the app and reload

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Nigel ********

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Ash ********

the app does not work. but you don't need it to enter Thailand anyway

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Lars *******

I had the same problem in December I just waited 2 hours and then everything was ok,I can’t tell you why

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Kevin *******

I’m getting the same. Must be the app.

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Naruenapang *******

ORIGINAL POSTER

Thanks, please let me know any updates 😁

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Naruenapang *******

ORIGINAL POSTER

ok🤔 I'll just have it installed then just in case

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Kevin *******

@Naruenapang *********

that’s my plan but I will also try again later.

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Kevin *******

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Calvin *********

Should I uninstalled this apps?

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Calvin *********

Weng Loon Foong last few days arrived, didn't ask.

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Calvin *********

Weng Loon Foong Malaysian

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Weng *************

@Calvin ********

Same here.... members...555

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Calvin *********

@Weng ************

I going out

*****

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Calvin *********

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Shaun *********

It’s the only app I have but no One checked that I had it when I arrived

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Neil ************

@Shaun ********

same here, never got asked but I did dowload it.

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Neil ************

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Tony *********

When did they bring this app out. Is this a condition of entry

I went 30th January and never got told to download anything

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Tony *********

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