Hello, i arrived to thailand with Thailand pass 10days Ago, then i did self test and take pictures, but i can’t add in Morchana app, i called thailand pass service then Morchana service, then quarantine hotel, but my QR Code still Orange. Do you have any advice about that? thank you in Advance
TLDR : Answer Summary
The user is experiencing issues with the Morchana app after arriving in Thailand with a Thailand Pass. Despite completing a self-test and taking pictures, they are unable to upload the results, and their QR Code remains orange. Commenters suggest ignoring the app if it continues to fail, as it is not actively checked. Alternatives mentioned include seeking help from local expat resources, contacting hospitals, or the Tourist Police, as well as understanding the app's primary purpose as a proximity alert rather than a strict monitoring tool.