Answered5 years ago
What should I do if I can't update my Morchana app QR Code after a self-test in Thailand?
Hello, i arrived to thailand with Thailand pass 10days Ago, then i did self test and take pictures, but i can’t add in Morchana app, i called thailand pass service then Morchana service, then quarantine hotel, but my QR Code still Orange. Do you have any advice about that? thank you in Advance
Answer summary
The user is experiencing issues with the Morchana app after arriving in Thailand with a Thailand Pass. Despite completing a self-test and taking pictures, they are unable to upload the results, and their QR Code remains orange. Commenters suggest ignoring the app if it continues to fail, as it is not actively checked. Alternatives mentioned include seeking help from local expat resources, contacting hospitals, or the Tourist Police, as well as understanding the app's primary purpose as a proximity alert rather than a strict monitoring tool.
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Kent *********
From what I understand you send results, a picture of second test u did at home, the hotel then sends to DDC. I think this might up date your profile on the app or this app is nothing but a proximity alert I.e. you are in a low risk area…not real sure
Bruce *****
If it doesn’t work just forget it no one asks to see it
David *********
Just put it in the bin the same as the rest of us
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