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What should I do if I can't update my Morchana app QR Code after a self-test in Thailand?

Morchana App Thailand Pass Travel Rules Covid-19 Requirements Health Apps Expat Advice Quarantine Regulations

Dec 23, 2021

4 years ago

ORIGINAL POSTER

Hello, i arrived to thailand with Thailand pass 10days Ago, then i did self test and take pictures, but i can’t add in Morchana app, i called thailand pass service then Morchana service, then quarantine hotel, but my QR Code still Orange. Do you have any advice about that? thank you in Advance

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TLDR : Answer Summary

The user is experiencing issues with the Morchana app after arriving in Thailand with a Thailand Pass. Despite completing a self-test and taking pictures, they are unable to upload the results, and their QR Code remains orange. Commenters suggest ignoring the app if it continues to fail, as it is not actively checked. Alternatives mentioned include seeking help from local expat resources, contacting hospitals, or the Tourist Police, as well as understanding the app's primary purpose as a proximity alert rather than a strict monitoring tool.

Pelle Eriksson

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Kent *********

From what I understand you send results, a picture of second test u did at home, the hotel then sends to DDC. I think this might up date your profile on the app or this app is nothing but a proximity alert I.e. you are in a low risk area…not real sure

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Paul ********

Go to your local Expats Newspaper or TV ?? Tourist Police, Hospital

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Bruce *****

If it doesn’t work just forget it no one asks to see it

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David *********

Just put it in the bin the same as the rest of us

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David *********

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