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Answered5 years ago

Why won't the Thailandplus app open before entering Thailand for the Phuket Sandbox?

Thailandplus app Morchana app Phuket Sandbox app functionality COVID-19 travel applications immigration

Terry ********

OP

asked Sep 24, 2021

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I just installed the Thailandplus app. on my phone ready to fly to the Phuket Sandbox but it will not open. Is this because it does not work until entry to Thailand or should it work here in the UK and allow me to register my ID and COE reference please? It could be because my phone is very low on storage space.

Answer summary

The user cannot open the Thailandplus app on their phone while in the UK and questions if this is normal or if it's due to low storage. Several comments indicate that the Thailandplus app is outdated and users should download the Morchana app instead. It's suggested that once the user arrives at the airport in Thailand, they will receive assistance in connecting to Wi-Fi and using the new app. Some users also report issues with downloading the Morchana app and mention that it may only work for those vaccinated in Thailand.

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David ********

David ********

Update iOS on your iPhone if you have one then update the application 👍 I had same problem

0

Paulie *********

Paulie *********

Morchana only works for people who have been vaccinated twice in Thailand and have the 13 digit code from the ‘passport’ issued thereafter.

1

Jim ******

Jim ******

I tried unsuccessfully today to download the Morchana app and it is totally useless but typical of anything to do with Thai Bureaucratic IT systems!

0

Lei *****************

Lei *****************

Dont worry much about the required app for phuket sandbox, they will let you connect to wifi in airport and guide you on the new required app..

Tip: you can use your mobile number from your country when registering to their airport wifi 😄

0

Housni **********

Housni **********

@Lei ****************

can me ask you when i finish 14 days in phuket can me go see my freind

0

Ադամ ********

Ադամ ********

The Thailand Plus app is not used in Thailand

1

Ian *********

Ian *********

I had to download mor chana app when i got there last month thailand plus app didnt work for me

1

Michael ********

Michael ********

Doesnt work read the post from earlier from Wei Al

0

Terry ********

Terry ********

OP

@Michael *******

Thanks.

0

Garrett ***********

Garrett ***********

Thailandplus isn't used anymore. You need the morchana app.

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