Answered2 years ago
What should I do if I can't upload documents to the Thai embassy in Ottawa?
I am in Canada n need help to upload additional documents requested by embassy in Ottawa. I got the two documents they wanted n could not upload it. It goes in a loop n I sent the documents to the embassy via email n they refused to take it. Please suggest what I can do. I live in remote area with poor bandwidth. I already paid 17457 baht.
Answer summary
A user in Canada is struggling to upload additional documents requested by the Thai embassy in Ottawa, facing technical difficulties with an online submission system that repeatedly loops and does not accept their files. They have already emailed the documents but were refused by the embassy. Community responses suggest various troubleshooting methods including resizing files, clearing browser cache, trying different browsers, and using scanning apps to upload via mobile.
23 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
David ************
i think you'll find you have a space after your email address
Lili ********
OP@David ***********
Got DTV thanksHoward ******
I had same problem log on with your phone and photo graph the docs or scan them if you have the app. That was the only way I could do it
Lili ********
OP@Howard *****
I don’t need photo anymore past that stage n need to login to upload 2 letters.Lili ********
OPApproved after a week 🙏
David ****************
@Lili *******
if you have a VPN on, then disable it . .Lili ********
OP@David ***************
I don’t have VPN n able to upload what they asked n now waiting to hear from them.
Henrik *****
Take a photo of the documents you want to upload, if you don’t have access to a scanner.
Lili ********
OP@Henrik ****
I was able to upload it using chrome book with changed password n verified with bank that 16,457 baht already charged on my card.
Sue **********
So your problem is that you can‘t re-login anymore after you already did it successfully when you first uploaded the documents? Then try to get a new PW, there is a button with „forgot password“
Lili ********
OP@Sue *********
I should
Pete ********
Use Firefox
Terary **********
Try a different browser. Pay close attention to the recaptcha, theirs is more difficult than most.
Neil *********
Reboot
Lili ********
OP@Neil ********
done it
Austin *********
Turn off ur VPN...make sure the size is what they allow....and use a different browser Google or Firefox...if that dont work. Then delete ur catch n history on that site and try again.
Lili ********
OP@Austin ********
I have no vpn
Tony **********
Suggest you clear your browser cache or go to the library and use one of their computers.
Lili ********
OP@Tony *********
Thanks for your advice. Will try all avenues.
Jean-Claude *********
easy to find sites to compress a jp(e)g
Lili ********
OPI have not even been able to get into the portal so the files do not matter. After I went into incognito and was finally able to get on the home page of the portal a message popped up saying they are fixing it and it happened this morning. I will post the screenshot.
John *********
Try to attach the file again and take notice of a pop-up informing you that your file size is too large. Resize the file to be less than 3 megabytes and then it will upload. Hope this helps.
Lili ********
OP@John ********
the files r tiny I cannot get past the log in page bcoz I put my password n as soon as it is accepted I start typing the captcha n it says invalid n when I type next one it says password invalid n it is still sitting there without me changing anything. I could not even get into the portal to upload any file.Activity
13 joined13
people
Related
25What should I prepare when applying for the DTV soft power option in Thailand?
5043814d
What alternative methods can I use to provide proof of accommodation and flight tickets for my Thailand visa application?
8.6k561451mo
Can I upload multiple files into each subsection of supporting documents for the Thai e-Visa application?
743734mo
What should I do if I can't load the Thai visa website?
455344mo
How should I respond to the Washington DC Embassy's request for additional documentation regarding my visa application?
2k18166mo
What should I do if my Non-O visa application was mistakenly cancelled?
1.7k13167mo
Do I need to submit paper copies or can I send digital photos for my DTV visa application?
48548mo
How can I reduce passport page photos to under 3 MB for submission?
1.8k13171y
How can I merge multiple scans into a single PDF file under 3MB for my visa application?
1.7k10201y
What should I do if my Thai Non-O visa application is pending for over a week?
1.9k10141y
Do I need to submit a password-protected PDF or are screenshots acceptable for my bank statement application in Hanoi?
1.8k11121y
How can I create a PDF document with images for my visa application using Google Docs?
486221y
Do I need an official bank stamp and signature on each page of my 6-month bank statement for visa application?
48111y
What should I do if my non-immigrant B visa application was rejected due to an unreadable file?
2.1k18161y
What should I do if my bank statements PDF only shows the first page when uploading to the embassy website?
1.4k971y
What should I do if I received duplicate document requests for my visa application in Thailand?
716342y
What does 'Pending Approval' mean for my visa application status in Thailand?
1.8k1192y
Should I black out information on my employment contract when submitting it to the Thai Embassy?
368122y
What should I do if I encounter a '404 Page not found' error while applying for a 60-day visa through the Frankfurt e-visa system?
1.8k973y
What should I do if my Thai Pass application keeps getting rejected despite following the instructions?
2.9k19355y
What does an API Service error mean when filling out a Thai visa application?
575225y
What tips can help successfully submit the Thailand Pass application?
3.5k25365y
What should I do if I'm experiencing issues accessing the Thailand Pass website?
7.6k82275y
What should I do if I haven't received a confirmation email after applying for a Non-O visa at the Thai embassy?
1.1k686y
What should I upload for my Thai visa application if I lack travel booking confirmation?
1k746y
Resources
Need help with your Thai visa?
#1 visa agent · 4,000+ reviews · 100,000+ expats served