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What should I do if I can't upload documents to the Thai embassy in Ottawa?

Document Submission Thai Embassy Ottawa Visa Application Technical Issues Uploading Documents

Sep 7, 2024

2 months ago

ORIGINAL POSTER

I am in Canada n need help to upload additional documents requested by embassy in Ottawa. I got the two documents they wanted n could not upload it. It goes in a loop n I sent the documents to the embassy via email n they refused to take it. Please suggest what I can do. I live in remote area with poor bandwidth. I already paid 17457 baht.

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TLDR : Answer Summary

A user in Canada is struggling to upload additional documents requested by the Thai embassy in Ottawa, facing technical difficulties with an online submission system that repeatedly loops and does not accept their files. They have already emailed the documents but were refused by the embassy. Community responses suggest various troubleshooting methods including resizing files, clearing browser cache, trying different browsers, and using scanning apps to upload via mobile.

David ************

i think you'll find you have a space after your email address

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Lili ********

ORIGINAL POSTER

@David ***********

Got DTV thanks

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Lili ********

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Howard ******

I had same problem log on with your phone and photo graph the docs or scan them if you have the app. That was the only way I could do it

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Lili ********

ORIGINAL POSTER

I don’t need photo anymore past that stage n need to login to upload 2 letters.

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Lili ********

ORIGINAL POSTER

Approved after a week 🙏

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David ****************

if you have a VPN on, then disable it . .

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Lili ********

ORIGINAL POSTER

@David ***************

I don’t have VPN n able to upload what they asked n now waiting to hear from them.

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Lili ********

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Henrik *****

Take a photo of the documents you want to upload, if you don’t have access to a scanner.

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Lili ********

ORIGINAL POSTER

I was able to upload it using chrome book with changed password n verified with bank that 16,457 baht already charged on my card.

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Lili ********

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Sue **********

So your problem is that you can‘t re-login anymore after you already did it successfully when you first uploaded the documents? Then try to get a new PW, there is a button with „forgot password“

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Lili ********

ORIGINAL POSTER

I should

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Lili ********

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Pete ********

Use Firefox

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Terary **********

Try a different browser. Pay close attention to the recaptcha, theirs is more difficult than most.

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Neil *********

Reboot

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Lili ********

ORIGINAL POSTER

done it

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Lili ********

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Austin *********

Turn off ur VPN...make sure the size is what they allow....and use a different browser Google or Firefox...if that dont work. Then delete ur catch n history on that site and try again.

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Lili ********

ORIGINAL POSTER

@Austin ********

I have no vpn

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Lili ********

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Tony **********

Suggest you clear your browser cache or go to the library and use one of their computers.

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Lili ********

ORIGINAL POSTER

@Tony *********

Thanks for your advice. Will try all avenues.

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Lili ********

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Jean-Claude *********

easy to find sites to compress a jp(e)g

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Lili ********

ORIGINAL POSTER

I have not even been able to get into the portal so the files do not matter. After I went into incognito and was finally able to get on the home page of the portal a message popped up saying they are fixing it and it happened this morning. I will post the screenshot.

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Lili ********

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John *********

Try to attach the file again and take notice of a pop-up informing you that your file size is too large. Resize the file to be less than 3 megabytes and then it will upload. Hope this helps.

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Lili ********

ORIGINAL POSTER

the files r tiny I cannot get past the log in page bcoz I put my password n as soon as it is accepted I start typing the captcha n it says invalid n when I type next one it says password invalid n it is still sitting there without me changing anything. I could not even get into the portal to upload any file.

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Lili ********

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