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Answered9 days ago

What should I do if the payment tab for my Thai visa application is greyed out?

John ********
asked Nov 2, 2026
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Hi, I completed all information required for my Visa from Uk to Thailand, uploaded all documents, but the payment tab is greyed out so I cannot pay when I try to click on it, do I have to wait for something from Embassy before I can Pay ? Thank you
Answer summary
If the payment tab for your Thai visa application is greyed out, try these solutions: 1) Click the small box next to your application to activate the payment tab. 2) Avoid using Safari as some users reported issues with it. 3) If the issue persists on your PC, log out and try making the payment on your mobile device. 4) Make sure you have completed all required sections of the application, as missing information could prevent payment. 5) Remember, you're only able to apply for the visa within 90 days of your intended arrival in Thailand. If the problem continues, consider clearing your browser cache or logging in again.
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TalentedT*********
TalentedT*********
Click the small box to the far left beside your application. The pay tab will then become live
Stefan ************
Stefan ************
Don’t use Safari
Julie *******
Julie *******
I had same problem. I used my PC to do the application form, when I came to pay, mine was also greyed out and I could not pay. I closed my application down on PC and logged back in on my mobile phone and I was able to pay from there, it wasn't greyed out. Good luck 🤞
Adam *******
Adam *******
Julie Jeffs คุณต้องเปลี่ยนไปใช้เวอร์ชันเดสก์ท็อปหรือเปลี่ยนเบราว์เซอร์ของคุณด้วย Firefox
John ********
John ********
OP
Thanks, looks like may have worked as now says pending payment but fee has gone out of my bank
Ronny *********
Ronny *********
John Downes With what system you paid ? some cards like Wise or Revolut can have problems, wait a few days and if it could come not clear phone the embassy Also American express card could get refused but than you do not get charged . Visa or Mastercard are working best What problems occurred : Payment Gateway Rejection / Glitches : but than the payment is directly refused 3D Secure / OTP Failures: Wise transactions require app-based verification or 3D Secure authentication, which can time out or fail to trigger properly when interfacing with the Thai e-Visa portal's payment processor. Confusion with Bank Transfers vs. Card Payments: Wise provides a digital/debit card as well as local/international bank transfer capabilities. If you attempt a direct bank transfer or wire instead of a standard card payment, the Thai e-Visa portal generally does not support manual wire transfers or Wise-to-bank account pushes for visa fee settlement (expecting a direct online card transaction instead).
Julie *******
Julie *******
John Downes glad you got there, 😊 ours took about 10 days to process and get visa. All good to go in 5 weeks 😀
John ********
John ********
OP
Ronny Liekens hi the point was it wouldnt let me pay , switched from pc to mobile phone and it’s let me , thanks to Julie above for advice
Jeff *******
Jeff *******
You can’t apply until 90 days before you arrive.
Rob ********
Rob ********
Jeff Jones you gotta apply for the visa 3 months before you leave the uk ?? Really
Greg ***********
Greg ***********
Rob Davies you don't HAVE TO. You can apply up from 3 months before your planned flight to Thailand. You just can't apply when the system detects by your flight date that you are still more than three months away
TalentedT*********
TalentedT*********
Rob Davies That’s not what is written Rob.

He clearly says UNTIL 90 days.
John ********
John ********
OP
Jeff Jones I know, I'm going in 6 weeks
Wayne *********
Wayne *********
Jeff Jones You can apply but stupid to do so as it may expire before you get to use it
Greg ***********
Greg ***********
Wayne Roberts no, you can't apply when the system detects by your flight date that you are still more than three months away
John **********
John **********
Odd. Try logging out, clearing your browser cache and logging back in
Wayne *********
Wayne *********
Scroll back up you may have missed something thats required
John ********
John ********
OP
Wayne Roberts tried that but no luck, thanks

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