What should I do if my Thai bank app gets locked due to verification issues?

10 mins BBK Chiang Mai

They wouldn’t unlock mine without my original bank book… 😥

I’d be happy to just open my bank account, got message from Thai Visa Centre advising they will probably not be able to do it after July, 😖 surely Thailand is not going to stop all ex pats retiring or living there?

My Sim was registered with my Thai pink ID card, didn't match with my passport number at the bank, I went to the AIS topped up 50 Baht then went to the bank, all sorted in a hour. Kasikorn Bank.

SCB have just done the same, they claim they are checking phone numbers because of scams and fraud. That's OK but the way they go about things drives you nuts 🤬

What's the problem, I dont understand the whining

I paid 50B for the same thing

The government had a media blitz 4 months ago that this was going to happen, encouraging people to update their info.

Happened to me just before Buddha days. Had to wait several days and sit and wait in Kasikorn bank for hours. Not a nice thing to do to customers of the bank.

I went on Monday to a Bangkok bank branch. They said they couldn't update my phone number at the branch, they had to send the documents to the "head office" and it will take 2 weeks.

I had to go into the bank to have face i.d.

Message came up on banking app when I wanted to transfer 2,000 bht.

The following day all ok.

DTV holder?

It happened to me even after I went to the bank and showed correct information and mobile ownership same as my passport. Still locked me out. The support team has been trying to resolve why it locked me and and even just now before I type this the bank branch employee that helped me earlier this month called me and said they checked in their system and I should not have locked app. So tomorrow I will go back again to the branch and talk to the same lady to try again to unlock. I have seen many posts about this even after people took the time to verify before lockout date or their information matched exactly in all parts. After having worked in technology for over 20 years I can say if something can go wrong it will. Even if everything looks normal something on the technology side will mess it up.

Went through this last week with one of my bank accounts and phone number...... My other phone and bank account wasn't affected, or nothing was asked from me ...

I was worried that my bank accounts would be frozen and the apps made inoperable while I am in the uk for 6 months. That would have made things a little awkward. However I am pleased to say that all 3 are still working just fine so I must be recorded correctly I suppose.

I didn’t pay anything same BB

My kids were notified about 2 months ago from SCB. Years ago I got them their SIMs in my name as it was just the way you did it then as they were minors.

The provider I used wouldn’t change the names over so they had to get new sims. Spent about an hour at the bank updating their phone numbers but wasn’t charged anything.

How did you open you bank account in the past?

By long term visa or tourist?

I had to wait a a freaking week for mine update

Is this only affecting apps on phones?

Next time in the bar just have 17 beers and not 18… simple 😁

How do you get Thai ID number?

Mine was 50 baht

This 100 Baht will be used to pop up your credit