Are the e-gates functional for foreigner ARRIVALS? I have a Netherlands passport holder who checked into my villa yesterday that I am trying to report a TM30 for online. It is a self check-in, so I asked him to send me his passport and entry stamp (even though I know entry date isn't a required field, it is just for my records to ensure I don't have someone on overstay). He insists there's no entry stamp in his passport from Bangkok, replying: "Now the immigration doesn’t has arrival stamp."
I am not aware of the e-gates functioning for arrivals at any Thai airport, so it seems every foreigner would still get stamped. Is he wrong or has something changed, before I press him further about this?
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TLDR : Answer Summary
The e-gates in Thailand are currently functional for arrivals only for passport holders from Singapore and Hong Kong, who must have registered biometrics within the last three months. Most other foreign arrivals, including those with a Netherlands passport, should expect to receive a stamp upon arrival as e-gates are primarily designated for exits for non-Thai nationals. The person trying to report the TM30 is advised to investigate further as the individual's claim of having no stamp may be mistaken.
Currently the E-Gates are only for Thai Citizens and Singapore & HongKong passport holders. However these SG & HK passport holders must have travelled to Thailand not later than 3 months ago.
The biometrics records are expunged after 3 months so you need to register again at the manual counters on arrival.
I have a Singapore passport and I entered through the e-gates (meant for sg, msia & hkg passports), via Suvarnabhumi mid this month, so it’s possible. There’s no stamp so you’ll have to click for a ticket indicating important personal details and dates
E-gates arrivals currently only for Singapore & Hongkong passports.... however biometrics must be registered no more than 3 months ago otherwise need to join the manual counter.
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