@John ********
My Thai wife, BKK Bank Account, got her ATM card swallowed (2019) by the ATM machine. Bang Na, Bangkok.
The branch staff told her, she has to go to the original branch where the account was created (year 2000). Rama 4, Khlong Thoey, Shopping Mall to retrieve it. She had to go there (still, it is Bangkok, no intercity travel).