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Why can't I upload my passport page when applying for the METV on the eVisa app?

METV eVisa Visa application Thailand visa Passport upload issues Digital application guidance

Jan 7, 2026

4 months ago

BM ******

ORIGINAL POSTER

Help please im currently in Vietnam trying to apply for metv on the evisa app when I get to the part of uploading my passport page there is no place to click to up load i can put in my photo but not passport 😅 

Details i have been trying for 2 days what am I doing wrong I'm on the official evisa site using my s22 on there app any guidance would be appreciated

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TLDR : Answer Summary

The user is experiencing difficulties while applying for a Multiple Entry Tourist Visa (METV) through the eVisa app on their Samsung S22, particularly with the section for uploading their passport page. Comments suggest that the METV should be applied for from the country of permanent residence and that the upload process may vary depending on the device used. It is recommended to use the official eVisa website and that specific details about the upload sections need to be carefully followed.

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Kenneth *******

Well I've got a Samsung s22 & s23 it won't work with phone can do it on Samsung tablet

4 months ago

Jan ******************

It’s difficult to comment without further details. I completed a visa application myself a few days ago. First, you upload the ID page of your passport. Then you upload a passport photo (a selfie against a plain white background).

4 months ago

Graham ******

What app? You apply on the official eVisa website here -

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4 months ago

Wannikea *********

You cannot apply for the METV outside of your own country, only a country where you have permanent residence. If you are trying to upload passport pages to prove your location it is the section where you upload location documentation

4 months ago

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Wannikea *********

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What should I do if I cannot upload my passport bio data page for a DTV visa application?

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