What should I do if the Thai authorities are asking for a work contract between my company and my bank during my DTV application?

Hey,

I applied for a DTV online (chose Frankfurt, Germany as location.)

I have my own company (US LLC) through which I do business.

First, they asked for confirmation that I'm employed by the company and can work remotely even though I already sent this - so I wrote another certificate and sent it again.

Now, they're asking for a working contract between my and my bank???

My assumption is that they either:

* Got something mixed up and need clarification which is the bank and which is my company

* Don't understand that this is my company and technically I don't even need a contract or anything, I can of course work from wherever I want (I sent them tons of documentation of ownership, work history, invoices, remote permission etc.)

I think it's best to send them an email and clear up the situation.

Or am I missing something/doing something wrong?

Any advice is much appreciated, thank you!