Totally makes sense, BUT here's a tip
@Jennifer *******
, with the new system you can apply again and again if it's rejected.
I've been at my address for 17 years now and was rejected in the new 90 day online program THREE times, but I just fiddled with the address trying this or that and the fourth time I got approved.
Hopefully she wrote down HOW you need to put your address in the system for it to match correctly for next time.