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What should I do if I'm unable to pay my Thai DTV application fee online due to error messages?

Visa Application DTV Visa Payment Issues Online Payment Thailand Visa Expat Issues

Jan 3, 2025

2 days ago

Fontaine **************

ORIGINAL POSTER

Greetings and thanks for allowing me in your group. Maybe somebody can help with an issue I’m having. I fill out my DTV application online and everything is fine. That is until I go to pay the fee🤷🏻‍♂️

Every time I try to pay the application fee, it gives some kind of error message saying not accepted or canceled? I have used three different web browsers and five different credit cards and nothing works..

I have called my credit card companies and they say there are no problems with my cards such as fraud, and calling the Thai embassy here in America they say their website is working fine

I have checked my information over and over again and everything is correct. Last year with the regular E visa I had no problems at all. Can anybody clarify what might be the issue outside of everything I already verified above that is not the issue?

Thank you in advance 🙏

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TLDR : Answer Summary

A user is encountering problems while attempting to pay the fee for their DTV visa application online, receiving error messages despite verifying their payment methods and information. Suggestions from the community include changing the IP address, disabling VPNs, clearing cache and cookies, checking credit card restrictions, and trying different devices.

DTV VISA RESOURCES / SERVICES

Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.

Luit *****************

Is your creditcard switched on for all areas in the world? Some credit cards can be blocked on some area's when you don't explicitly allow, and give strange errors then.

I experienced message wrong PIN when I tried.

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Fontaine **************

ORIGINAL POSTER

@Luit ****************

as I explained I got in touch with all of my credit card companies and they verified. There’s no problems on there and with this purchase.

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Fontaine **************

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Anonymous ******************

Change your IP address and/or disable any VPN

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Fontaine **************

ORIGINAL POSTER

Anonymous participant 284 Don’t use any VPN and have tried four different devices with three different browsers and five different credit cards. Nothing worked🤷‍♂️

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Fontaine **************

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Josep *********

Try in other device

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Fontaine **************

ORIGINAL POSTER

@Josep ********

as I believe I mentioned I tried it on two different iPhones, two different iMac and my brothers Macintosh and nothing works!🤷‍♂️ five different credit cards, five different device devices, and three different browsers, and no combination worked!

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Fontaine **************

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Carl *******

Happy to try and help

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Fontaine **************

ORIGINAL POSTER

it finally went through when I used an old credit card card that I don’t use anymore. After I tried the five that I currently have🤷‍♂️

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Fontaine **************

ORIGINAL POSTER

100% brother! As long as they don’t need further documents, I’m good because I provided exactly what they required 🙏🙏

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Carl *******

@Fontaine *************

hey, at least in the end haha. Great job. Good luck ✈️

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Fontaine **************

ORIGINAL POSTER

thanks my friend, I appreciate that. I spent several hours last night using five different credit cards four different phone and laptop device devices and three different browsers to no avail. Today tried the payment about 15 more times and it finally took it. I have no idea what their glitch is.

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Carl *******

@Fontaine *************

typical with these sorts of countries unfortunately. Lack of real investment in their infrastructure and technology. Their citizens just allow it to be, and yeah - we tourists or visitors, have no choice but to navigate the ridiculousness :) 😂

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Fontaine **************

ORIGINAL POSTER

have you gone through this process and how long did it take you to get approved? I’m in America and I’m a self-employed entrepreneur.

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Carl *******

@Fontaine *************

it can really vary mate to be honest. It can take a week, it can take two weeks, sometimes longer. They can request additional docs, they might not…

As I’m sure you’ll know by now… nothing is ever straight forward in SE Asia… but you should be fine as long as you meet the req :)

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Carl *******

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Wannikea *********

Clear browser cache, restart browser, clear cookies, maybe also try incognito mode

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Fontaine **************

ORIGINAL POSTER

@Wannikea ********

did all of that and nothing has worked🤷‍♂️

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Wannikea *********

@Fontaine *************

just keep trying a few times a day.

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Fontaine **************

ORIGINAL POSTER

@Wannikea ********

Thanks brother 🙏it finally worked after 3 days, about 50 attempts, 6 different credit cards, 5 different devices, 4 different browsers, and it randomly excepted a credit card that I haven’t used in four years🤷🏻‍♂️

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Wannikea *********

@Fontaine *************

welcome to Thailand IT 4.0

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Wannikea *********

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Adam *********

Coming up as error 500 ?

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Fontaine **************

ORIGINAL POSTER

Hello Adam and thank you for your response. It does not say 500 error. I put a screenshot below. I’ve tried absolutely everything and it will not allow my payment🤷‍♂️

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Fontaine **************

ORIGINAL POSTER

Yes, I’ve done everything somebody could mention ..I tried both on my iPhone and my MacBook. I tried Safari, chrome, and one other browser.

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Adam *********

@Fontaine *************

mmmm bloody weird I could do a teams share screen with you if you want and see if my browser or laptop and credit card doing different

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Fontaine **************

ORIGINAL POSTER

I appreciate that bro, but we would both be sharing a lot of personal information online with another person. We don’t know🤔

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Adam *********

@Fontaine *************

all good

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Fontaine **************

ORIGINAL POSTER

Yeah, I wouldn’t be comfortable with someone else on the Internet having access to all the documents I’m providing for this application. Smart move🙌

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Fontaine **************

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Adam *********

@Fontaine *************

it happend to me last night also but then I got it to work .. if you get stuck I can pay with my card and u can transfer me or similar

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Fontaine **************

ORIGINAL POSTER

what did you do different that got it to work? I even made a whole new application as some mentioned and that’s totally would not take the payment? I was thinking maybe they’re having a problem on their website and I’ll try again today🙏

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Adam *********

@Fontaine *************

do u have apple browser like safari maybe try PC

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Adam *********

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Fontaine **************

ORIGINAL POSTER

If anybody can explain what is happening here, I’d really appreciate it as my trip is approximately 3

***

weeks away

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Adam *********

@Fontaine *************

maybe try different card

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Fontaine **************

ORIGINAL POSTER

Yes, if you read my statement and I tried five different credit cards and three different browsers and nothing worked!

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Fontaine **************

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